Chief Patient Experience Officer jobs in Santa Maria, CA

Etna Interactive, a leading digital marketing agency serving the elective healthcare industry, is seeking a visionary leader to join our team as the Marketing Officer (CMO).

As the CMO at Etna Interactive, you will play a pivotal role within our organization, serving as the driving force behind our growth strategy. We are looking for an individual who possesses a unique combination of robust business acumen, a deep grasp of the digital marketing landscape, and the ability to inspire and lead teams while cultivating strong client relationships. In this role, you will lead by example, shaping our agency's growth vision and providing strategic direction to our Marketing, Client Success, Project Management, and Product Development teams. If you are looking for a role where your expertise and imagination can make an indelible impact, then we want to hear from you!   

*While this is a remote role, candidates must reside in California, Arizona, Michigan, Washington, Colorado, or Georgia.   

Why should you choose Etna? 

• We live our values 
  • Flexible and remote work culture that supports work-life balance 
  • Progressive paid time off system where taking vacations and time off is encouraged 
• Our people 
  • Everyone’s favorite part of working here is the people they work with 
  • We are scrappy, curious problem-solvers 
  • We are considerate, fair, good humans 
  • We are fun and pun-loving, passionate about what we do 
  • We are tenacious, committed, life-long learners 
• We care for our people and we provide uncommonly good benefits 
  • 100% employer-sponsored medical coverage for the employee 
  • A 401(K) plan with an employer matching component up to 4% 
  • Employer-sponsored life insurance and long-term disability insurance 
  • Annual profit-sharing program that allows our team to participate in the company’s success 

 Why should Etna choose you? 

Our firm has built a name for itself in the medical marketing space, and our people expect and deserve to work with a professional who has:  

• BA/BS degree in Marketing, Business, or related field. In lieu of degree, 10 years relevant work experience; or equivalent combination of education and experience.
• A minimum of 5 years' senior leadership experience within an agency in a capacity that influenced digital marketing strategies.
• A profound understanding of the digital marketing landscape and online marketing performance optimization.
• Proven ability to design and execute successful marketing campaigns that leverage creative content effectively.
• Possesses a holistic understanding of Website development and online marketing derived from personal experience.
• Exceptional communication, leadership, and decision-making skills.

What will you do as the CMO at Etna Interactive?  

At a high level, the CMO has the following responsibilities:  

• Develops and communicates the agency's growth vision, providing strategic direction to Marketing, Client Success, Project Management, and Product Development teams.
• Collaborates with the Client Success (CS) department to ensure client satisfaction, overseeing account strategies, fostering strong client relationships and guiding client retention and account growth.
• Works closely with the Marketing department to define and implement effective strategies aligned with agency goals and market trends.
• Supervises the Senior Operations Manager and guides management of change across the organization. Ensures customer satisfaction and company financial success by mastering project delivery and fostering collaboration between teams.
• Oversees Product Development to help create and improve innovative digital marketing products and services aligned with client and marketplace needs.
• Drives revenue growth through effective lead generation, client growth and retention, and product innovation.
• Builds and leads high-performing teams, fostering a positive and collaborative work culture while providing mentorship.
• Utilizes data analytics to measure and analyze the performance of marketing campaigns, client success initiatives, and project outcomes.
• Identifies and mitigates potential risks related to client relationships, project delivery, and market changes, implementing effective risk management strategies.
• Cultivates expertise in the industries and marketing channels we serve and guides expression of Etna’s thought leadership in the public marketplace.

Salary:  

The estimated base salary range for this role is $150,000.00 - $180,000.00 annually. However, it is important to note that compensation may vary depending on several factors, primarily the candidate's level of experience and qualifications. At Etna Interactive, we strive to offer competitive compensation packages that align with industry standards and reflect the value of the skills and expertise that candidates bring to the table. The final compensation offered will be determined based on a comprehensive assessment of factors including (but not limited to) relevant work experience, educational background, demonstrated skills and abilities, and the specific requirements of the position.   

Application Instructions:  

To apply:    

• Familiarize yourself with our company, our clients, and the work we do.   
• Apply at https://www.etnainteractive.com/about/careers/ and upload: 
• Your résumé   
• A cover letter (PDF preferred)   

Etna Interactive provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Etna Interactive complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.