Claims Analyst

Minneapolis, MN 

Summary

The Claims Analyst position supports the reporting and management of the incident management program and drives improved performance on claims costs and mitigating exposures across the organization by managing claims, utilizing the claims management system, collaborating with internal and external stakeholders, improving compliance with standard operating procedures, analyzing data, developing reports or other tasks that support daily operation.

Expectations

Must be detail oriented, self-directed, analytical, and possess organizational skills, including multitasking and time management in order to manage claims in a thorough, timely and efficient manner. Ability to work with and communicate effectively with all team members and external stakeholders. Able to comprehend complex issues and provide suggestions for problem-solving. Requires very little supervision and is self-directed. Able to prioritize and set deadlines.

Essential Duties & Responsibilities include the following.  Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. 

• Reviews claims daily, ensures proper investigation and timely and efficient reporting of all claims to insurance carriers.
• Manages claims, including collecting and filing necessary documentation and insurance data, communication with necessary stakeholders, and litigation processes.
• Maintains claims management system, including accurate financial data, communications templates, contact information, insurance policy information and software updates.
• Facilitates communication between insurance adjusters and on-site community staff.
• Reviews claims monthly, follows-up on open claims, closes finalized claims, and submits claims to internal collections.
• Communicates standard operating procedures to a wide range of internal and external stakeholders.
• Conducts claims review and claims management meetings with internal stakeholders.
• Maintains a high-level of customer service to internal stakeholders.
• Collaborates with accounting team to ensure accurate financial tracking of insurance losses.
• Assists in claim settlement negotiation when necessary.
• Provides reporting on KPIs of the incident management program on a monthly, quarterly, and annual basis.
• Supports the development and roll-out of new incident management procedures and training as needed.
• Supports insurance underwriting, broker relationships, and new acquisition insurance coverage.
• Monitors vendor and contract compliance related to incident management.
• In all aspects, works to create efficient, effective, and proactive strategies to reduce claim costs and mitigate exposures. Active member of company Safety Committee.

Qualifications

• Education and/or Experience: Bachelor’s Degree from a four-year college or university. Minimum 2-5 years of claims experience in multiple lines of coverage with particular emphasis in property damage, general liability, and commercial auto.
• Driving Requirements: Valid driver’s license is required.
• Physical Demands: While performing the duties of this job, the employee is regularly required to sit and talk and hear.  The employee is frequently required to use hands to finger, handle, or feel, and reach with hands and arms.  The employee is occasionally required to stand and walk. 
• Work Environment: The noise level in the office environment is usually reasonably quiet. While visiting sites employee may be exposed to outdoor extreme weather conditions, loud noises, heat/cold/wet, loud noise, heavy equipment, and obstacles to navigate. Appropriate safety precautions will be provided and must be used.
• Knowledge, Skills, & Abilities:
  • Language Skills – Ability to read and interpret insurance and legal documents. Ability to write reports, business correspondence, procedural manuals, and the ability to speak effectively before groups of customers or employees of the organization.
  • Organizational Skills – Analytical with strong detail orientation and utilizes excellent organizational and problem-solving skills. Must be able to prioritize multiple tasks and establish priorities in a fast-changing environment.
  • Communications Skills – Capable of making oral presentations to explain claim outputs and explain complex claim settlements.
  • Reasoning Ability – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Mathematical Skills – Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Computer Skills – To perform this job successfully, an individual must have strong computer skills and is able to utilize Microsoft Office products and insurance claims administrative systems. Computer skills includes proficiency in Word, Excel, and PowerPoint.