Claims Investigator jobs in Roanoke, VA

Safety & Security

• Conduct the Monthly Security Tour and work with your AP Ops Coach or Store Manager to address exceptions and put solutions in place
• With your AP Ops Coach or Store Manager, hold regular training sessions with associates to review Safety and Security practices
• Conduct monthly emergency exit inspection, fire extinguisher inspection, emergency lighting inspection
• Conduct quarterly fire sprinkler test
• Compile all relevant video, and other relevant evidence, for Accident files

In-Stock Protection

• Review queries from AP Hub for Scanned Stolen, On Hand Adjustments, and Return on Protection, and look for theft trends.
• Review Merchandise Protection solution plans in place, and the execution of the plans, for effectiveness
• Teach and train associates on how to correctly apply merchandise protection devices
• Provide solutions to your AP Ops Coach on how to impact the top theft items and categories
• Partner with your AP Ops Coach, Store Manager, and AP Ops Lead to build a business case for the Merchandise Protection Plan exception

Internal Investigations

• Review Work Items in Secure Apollo generated on your work tile
• Review Cashier Impact Report in Secure Apollo for cashiers highlighted in red
• Utilize Quick Look-ups in Secure Apollo to review different cashier behaviors such as Line Voids, Refunds, Price Overrides, Handkeys, Cashier-Own-Tender, Aborts and Suspends, 1 Action Codes, etc.
• Review Optik-AI for exceptions and identify malicious behaviors or training opportunities
• Review Reg Long/Short Tool & Recycler Query to identify malicious cash loss
• Review Scanned Stolen items to identify items for potential internal cases (i.e. items from locking cases like iPhones etc.)
• Tour backroom and associate areas looking for empty packages
• Review Return Audit Query for audit results failed, matching operator numbers, etc.

External Investigations

• Apprehend shoplifting suspects following AP-09
• Promptly complete all loss events in Auror
• Review newsfeed in Auror for area specific information

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid jury duty
• Paid time off
• Store discount
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift

Work Location: In person