Claims Specialist jobs in San Jose, CA

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Claims Specialist
  • Insurance Company of the West
  • Pleasanton, CA FULL_TIME
  • Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions. Our mission is to create the best insurance experience possible.
     

    Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C company offering the stability of a large, profitable and growing company combined with a small-company entrepreneurial spirit. Our purpose-driven ethos provides team members with opportunities to contribute, develop, and belong. 

    PURPOSE OF THE JOB 

    This role will be responsible for handling complex claims with a focus on providing exceptional service for stakeholders in order to drive claims to an equitable resolution within Company standards.  The Claims Specialist works with a sense of urgency, understands insurance coverage concepts, and navigates the legal system with the support of counsel to drive strategic outcomes.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    Manages all aspects of a complex claims inventory in CA jurisdiction. 

    • Effectively communicates with policyholders, agents, attorneys, and witnesses to gather information and provide the highest possible level of customer service.
    • Promptly investigates claims to determine exposure, works with appropriate experts and makes strategic recommendations.
    • Utilizes appropriate resolution tactics (e.g., mediation, negotiation, denial, litigation or offer) to proactively drive outstanding results.
    • Operates within the requirements of related state and/or the governing entity rules and regulations as well as internal claims handling policies and procedures. 
    • Directs defense counsel throughout the litigation process in line with ICW litigation guidelines while monitoring legal fees and costs.

    Additional Responsibilities:

    • Consistently provides exceptional customer service.
    • Effectively collaborates with team members from various departments for project and process discussions.
    • Acts as a Subject Matter Expert for the department.
    • Makes recommendations for streamlining processes and adopting the industry’s best practices.
    • Ensures accuracy of data in claims system for compliance with applicable regulatory reporting.
    • Provides knowledge transfer across the organization.
    • Continuously seeks to improve technical skills by attending job related training and tracking current case law. 
    • Acts as a mentor and provides training for less experienced team members.

    Additional Responsibilities in Workers’ Compensation: 

    • Prepares and presents claims status reports for internal and external stakeholders.
    • Administers timely and appropriate benefits to injured workers; manages and approves payment of benefits within designated authority level.  Works within applicable state rules, regulations as well as ICW Group’s internal claims handling policies and procedures.
    • Creates and adjusts reserves in a timely manner to ensure reserving activities are consistent with company policies.
    • Resolves claims fairly and equitably, acting in the best interest of the insured while providing timely benefits to injured workers as required by law. 

    SUPERVISORY RESPONSIBILITIES 

    This position has no supervisory responsibility but will serve as a technical leader.

    EDUCATION AND EXPERIENCE 

    Bachelor's degree from an accredited institution (or equivalent education and experience) along with 8-10 years of related claims experience.  

    CERTIFICATES, LICENSES, REGISTRATIONS 

    Workers’ Compensation: Certification that meets the minimum standards of training, experience, and skill required. WCCA and WCCP preferred. State Workers Compensation License is required in some branches.

    KNOWLEDGE AND SKILLS

    Thorough understanding of laws and jurisdictional restraints to manage injuries. Excellent verbal and written communication skills, time management, attention to detail and organizational skills required. Ability to read, analyze, and interpret technical journals, financial reports, and legal documents.  Ability to write reports, business correspondence, and procedure manuals. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to effectively present information to management, public groups, and/or boards of directors. Must be adept at learning new technology and embrace change. Facilitates and leads meetings across a team of claims professionals for assigned projects.    

    PHYSICAL REQUIREMENTS  

    Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear.  

    WORK ENVIRONMENT  

    This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment. 

    The current range for this position is

    $74,932.01 - $126,367.76

    This range is exclusive of fringe benefits and potential bonuses.  If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work.

    WHY JOIN ICW GROUP?
    •    Challenging work and the ability to make a difference
    •    You will have a voice and feel a sense of belonging
    •    We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
    •    Bonus potential for all positions
    •    Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)
    •    10 paid holidays throughout the calendar year
    •    Want to continue learning? We’ll support you 100%


    ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

  • 29 Days Ago

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Field Claims Adjuster
  • EAC Claims Solutions LLC
  • Milpitas, CA CONTRACTOR
  • At EAC Claims Solutions, we are dedicated to resolving claims with integrity and efficiency. Join us in delivering exceptional service while upholding the highest standards of professionalism and comp...
  • 5 Days Ago

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Certified Arborist
  • Bay Area Tree Specialist
  • San Jose, CA FULL_TIME
  • Responsibilities:- Conduct tree assessments and provide expert advice on tree care and maintenance- Perform tree pruning, removals, and stump grinding- Diagnose and treat tree diseases and pests- Ensu...
  • 2 Days Ago

1
Facilities Engineer
  • 10000683 - Engineering Specialist
  • Redwood, CA FULL_TIME
  • Introduction to role:Working with the Facilities & Engineering Lead, the Facilities Engineer is responsible for leading the equipment reliability program, championing continuous improvement, running c...
  • 1 Month Ago

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Claims Examiner
  • ICW Group
  • Pleasanton, CA FULL_TIME
  • Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in har...
  • 11 Days Ago

A
Claims Supervisor
  • AssuredPartners
  • San Jose, CA OTHER
  • Overview Responsible for overall supervision of a claims department by managing the team, ensuring the client’s needs are met, and all claims are being managed in accordance with Keenan’s policies and...
  • 2 Months Ago

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0 Claims Specialist jobs found in San Jose, CA area

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Customer Service Representative
  • Bellows Plumbing, Heating and Air
  • Santa Cruz, CA
  • Bellows Plumbing, Heating, Cooling & Electrical is looking for a highly motivated, enthusiastic Customer Service Represe...
  • 12/13/2024 12:00:00 AM

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Pharmacy Technician Manager
  • Shields Health Solutions
  • San Jose, CA
  • Manager Patient Services The Company is seeking someone with strong people management skills highly motivated, self-star...
  • 12/13/2024 12:00:00 AM

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Customer Service Representative - State Farm Agent Team Member
  • Sunny Susanto - State Farm Agent
  • San Jose, CA
  • Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to th...
  • 12/12/2024 12:00:00 AM

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Insurance Account Manager / Sales
  • GAEL Rodriguez Insurance Agency
  • San Jose, CA
  • Job Description Job Description Gael Rodriguez Insurance Agency is seeking an organized and efficient specialist to fulf...
  • 12/11/2024 12:00:00 AM

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Customer Service Representative
  • Bellows Plumbing, Heating, Cooling & Electrical
  • Campbell, CA
  • Bellows Plumbing, Heating, Cooling & Electrical is looking for a highly motivated, enthusiastic Customer Service Represe...
  • 12/11/2024 12:00:00 AM

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Office Representative - State Farm Agent Team Member
  • Yama Ebrat - State Farm Agent
  • San Jose, CA
  • Job Description Job Description *THIS IS NOTE A REMOTE POSITION. * Successful State Farm Agent is seeking a qualified pr...
  • 12/11/2024 12:00:00 AM

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Veterinary Referral Relationship Coordinator
  • Bay Area Animal Eye Care
  • Fremont, CA
  • Job Description Job Description Join the Team at Beacon Veterinary Specialists! Are you a skilled relationship builder w...
  • 12/10/2024 12:00:00 AM

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Customer Service Representative - State Farm Agent Team Member
  • Rolando Suarez - State Farm Agent
  • San Jose, CA
  • Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to th...
  • 12/9/2024 12:00:00 AM

San Jose is located at 37°20′07″N 121°53′31″W / 37.335278°N 121.891944°W / 37.335278; -121.891944. According to the United States Census Bureau, the city has a total area of 180.0 sq mi (466 km2), of which 3.4 sq mi (8.8 km2) (1.91%) is water, making it the fourth-largest California city by land area (after Los Angeles, San Diego and California City). San Jose lies between the San Andreas Fault, the source of the 1989 Loma Prieta earthquake, and the Calaveras Fault. San Jose is shaken by moderate earthquakes on average one or two times a year. These quakes originate just east of the city on...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Claims Specialist jobs
$65,167 to $81,763
San Jose, California area prices
were up 2.9% from a year ago

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