Clerical Supervisor coordinates all clerical functions for various departments to improve efficiency and effectiveness of assigned operations. Oversees numerous office functions, including but not limited to clerical work, word processing, data maintenance, report filing, and telecommunications response. Being a Clerical Supervisor ensures compliance with established corporate standards. May require a bachelor's degree. Additionally, Clerical Supervisor typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Clerical Supervisor III
Job Code: SU1203
ABOUT US
We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA & Culpeper, we believe in caring for the whole person by getting to know – and making connections with – our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience.
As a UVA Health Northern VA & Culpeper team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people’s lives every day.
JOB TYPE
Classification: Nonexempt
Supervises Positions: Yes
JOB SUMMARY
Responsible for overall front-end revenue cycle functions. Effects ongoing quality, productivity, and efficiency in daily operations of departments and services by providing office management and supervision of non-clinical employees, serving as administrative and financial resource person, providing backup support for all administrative positions, and interfacing with referral sources, insurers, hospital staff, physicians, and customers. Areas of responsibility include but not limited to referrals/orders, scheduling, registration, charge entry, regulatory compliance, medical records, staff education and staffing. Supervises 20 or more FTEs.
Patient Care: Identifies opportunities to improve patient care based on feedback from staff and customers.
Teamwork: Works within a team to achieve patient treatment goals.
Technical Competency: Interprets and integrates data to determine appropriate diagnostic and therapeutic procedures needed.
The incumbent may be asked to perform additional duties as assigned.
QUALIFICATIONS
Education: Associate's Degree in Health or Business Administration required.
Experience: 3 years of clerical experience in a medical office setting required. 1 year of supervisory experience preferred. Refer to the Life Support Training Policy for additional details.
Licensure: N/A
Additional Skills/Requirements Required : Knowledge of organization policies and procedures. Knowledge of fiscal management and human resource management techniques. Knowledge of office management techniques and practices. Knowledge of computer systems and applications. Skill in gathering, analyzing, and evaluating data. Skill in written and verbal communication. Ability to apply policies and principles to solve everyday problems and deal with a variety of situations. Ability to exercise initiative, problem-solving, decision making. Ability to read, interprets, and applies clinic policies and procedures. Ability to identify problems and recommend solutions. Ability to establish priorities and coordinate work activities.
Additional Skills/Requirements Preferred : N/A
PHYSICAL DEMANDS
Physical Demand Code: 3A, Administration
Work Function/Activity : Sedentary to Light Physical Demand
The job requires frequent sitting, standing, walking, and bending/stooping. Frequent repetitive body movements. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull up to 20 lbs. occasionally. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Health Northern VA & Culpeper.
OTHER
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