Client Service Associate jobs in the United States

Company Description: Come join our team and be a part of an industry leader, two-time St. Louis Top Workplace winner. We believe in providing support to our community and offer paid opportunities to volunteer for community service events which honored us as the 2023 Auto Success Champions of Charity. Wise F&I delivers industry-leading administration services for automotive F&I-related, voluntary protection products such as VSC, Appearance, Tire & Wheel, Key Replacement, GAP and Theft-deterrent protection. We process and adjust claims for these contracts within programs that are underwritten by only Excellent (A- or better) rated Insurance Carriers. As a rapidly growing automotive F&I product provider with over 30 years of continuous operation in the Automotive F&I space, our operating partners include seasoned Insurance Agents, national Lenders and their client Automotive Dealers.

Job Description: Are you ready for an exciting opportunity within Wise F&I's Client Services team, supporting the Client Relations, Sales team and our partners? In this role you will be responsible for administrative functions such as establishing new partners in the appropriate systems, ensuring complete and accurate information along with processing inbound client supply requests for sales and marketing items, and other support functions for the Client Services team. This is a great role to join the team and learn about our key business requirements, processes and partners to launch your career with Wise F&I. The ideal candidate will bring strong customer service experience, a willingness to learn and grow with a positive attitude, supply / inventory experience and/or automotive experience. The successful candidate will enjoy splitting their daily work between processing new partner set-ups in the systems ensuring accurate and complete information, along with processing outbound supply fulfillment orders, and other support functions as needed for the Client Services team.

Job Responsibilities / Tasks include:

• Accurately establish all dealer and agent system setup and configuration
• Send internal & external notifications for new set-ups and account changes
• Properly document all interaction in the applicable systems
• Timely and accurate process Supply / Order Fulfillment to Client Agents/Dealers utilizing online tools and shipping resources
• Basic Form/Brochure Inventory Supply Management, including keeping accurate up to date inventory and shipping logs
• Working with supply vendors to order and maintain ample supply stock
• General Administrative Duties including supporting mail processing and handling, claims and business letter processing, other general administrative and support tasks as needed

Required Skills and Experience:

• 1 year Customer Service / Administrative Experience
• Minimum 2 years of college with Associates Degree
• Microsoft Office familiarity including Word and Outlook
• Supply or Inventory management experience / Shipping/Mail applications and systems
• Self-motivated & goal oriented
• Team-based focus
• Outstanding verbal and written communication skills
• Must be able to lift up to 30lbs.

The following are a plus but not required:

• Bachelor's Degree (4 yrs of college)
• Customer Relationship Management Experience
• Bilingual skills - Fluent in Spanish

Benefits:

• Competitive Hourly Wage (40 hrs/week)
• Annual Performance Evaluation w/ Compensation Review
• Opportunity for Advancement
• Bright, Modern Workspaces
• 9 Paid Holidays (per year)
• Paid Vacation Days (after 2 months)
• 401K Retirement Plan (100% company match up to 4% of income with immediate vesting)
• Insurance - paid benefits include Health, AD&D, Life and L/T Disability
• Voluntary benefits include Dental, Vision, Supplemental Life and S/T Disability

Convenient suburban location near intersection of I-270 and I-44 in southwest St. Louis County. We are an Equal Opportunity Employer.