Client Service Specialist jobs in Galveston, TX

Hello! Our team has been hand-selected for their commitment to patient care, their experience, and expertise, their compassionate delivery of service, and dedication to the culture of our practice. We are NVA operated, AAHA accredited, Fear-Free certified, and a Cat-Friendly Practice.

We strive to offer our team members the resources they need to ensure growth within the workplace. This includes continuing education for our team, structured schedules allowing for work/life balance, ample PTO accrual, supportive leadership, pet care discounts and more!

Skills Required:

• Communication, written and verbal skills are a requirement of this position as our CSRs are responsible for the bulk of our client communication.
• Familiarity with multi-line phone systems, Outlook & fax machine.
• Work well in a team setting - this is VERY important as our team always comes first!
• Scheduling and coordinating appointments. Asking questions!
• Candidate must be comfortable seeking answers and relaying information.
• Willingness to learn more!
• Basic knowledge of veterinary terminology and animal medical issues.
• Ability to remain organized and efficient during periods of high call volume.
• Well-spoken and customer service oriented - our clients mean the world to us!
• Able to have fun, remain positive and really enjoy what they do!

Essential Job Functions:

• Maintain knowledge of the services the hospital provides and utilizes the information to ensure excellent customer service.
• Welcome clients and pets, ensuring that their needs and expectations are met while in our care.
• Assist incoming clients. Document and enter the pet’s history, requested services, and other pertinent information within the practice management software
• Schedule client appointments and follow-up exams. Work with Veterinarian(s) and veterinary staff as needed to ensure optimal scheduling
• Assist outgoing clients by providing all necessary instructions, information, and invoices
• Responsible for cash management including accepting payments for products and services provided. Perform daily reconciliation of the cash drawer and receipts.
• Support a practice environment that promotes collaboration and teamwork to ensure the delivery of quality, compassionate, effective, and efficient health care to pets.

Education/Experience:

• Required: 2 years in a Customer Service Representative or Reception role, specifically in a healthcare setting.

Schedule:

• Scheduling flexibility is a must - we are seeking someone who is able to close with us.
• Weekend availability. We rotate Saturdays and are only for a portion of the day.

Job Type: Full-time

Pay: $11.00 - $13.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• 401(k) 2% match
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person