The Software QA & Governance Department, part of the Digital Services Development division (DSD) at American Honda Motors (AHM), oversees the operational and quality management aspects of digital services and software products. This includes Connected Apps and Back Office systems. Additionally, the department offers support and training for Customer Relationship (CR)/Call Center operations, Sales and Marketing, Field and Dealer support, approves releases, handles architecture and cybersecurity concerns, and provides Divisional PMO/Administrative services.
The department is currently searching for a dynamic and experienced client specialist with extensive knowledge of customer experience and mobile, web, and telematics ecosystems. This role will play a crucial part in ensuring cohesion among all Sales, Marketing, Field, Dealers, and Call Center that support various digital service applications. The ideal candidate will have a deep understanding of customer and dealer challenges and be adept at identifying pain points and areas for improvement. They will closely collaborate with the sales and marketing teams, business operations, product and program development teams, oversee daily operations, and maintain close coordination with the quality and solutions architect teams to ensure the success of all digital services initiatives.