Client Services Director - Home Care jobs in Fayetteville, NC

Overview
The Client Services Manager plays a crucial role in ensuring that our clients receive exceptional service and support. This position involves overseeing client interactions, managing service teams, and fostering strong relationships to enhance customer satisfaction. The ideal candidate will possess strong leadership skills and a passion for delivering outstanding customer experiences.

Duties

• Manage and supervise the client services team of volunteers to ensure high-quality service delivery.
• Communicate effectively with clients to understand their needs and address any concerns.
• Analyze client feedback and service metrics to identify areas for improvement.
• Lead project management initiatives to enhance service offerings and operational efficiency.
• Collaborate with sales teams to align client expectations with business objectives.
• Develop training programs for staff to improve customer service skills and knowledge.
• Foster a positive team environment that encourages collaboration and professional growth.

Skills

• Strong leadership abilities with experience in supervising teams.
• Excellent communication skills, both verbal and written, in English; multilingual capabilities are a plus.
• Proven customer service expertise with a focus on client satisfaction.
• Ability to analyze data and metrics to inform decision-making processes.
• Experience in project management, ensuring timely execution of initiatives.
• Sales acumen to support the alignment of client needs with business goals.

This position is ideal for individuals who thrive in dynamic environments and are committed to enhancing the client experience through effective management and communication.

Job Type: Full-time

Pay: $17.50 - $19.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Microsoft Office: 1 year (Preferred)
• Charity work: 1 year (Preferred)
• Management: 1 year (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Charity work: 1 year (Preferred)
• Management: 1 year (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Charity work: 1 year (Preferred)
• Management: 1 year (Required)

Ability to Commute:

• Southern Pines, NC 28387 (Required)

Ability to Relocate:

• Southern Pines, NC 28387: Relocate before starting work (Preferred)

Work Location: In person