Client Technologies Manager improves desktop hardware and software processes and supports critical business strategies by managing the development, installation, vendor selection, maintenance and repair of desktop equipment. Leads multiple projects and oversees technical staff to ensure that client specifications are met. Being a Client Technologies Manager requires a bachelor's degree. Typically reports to a head of a unit/department. The Client Technologies Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Client Technologies Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Job ID: 181127
Required Travel : Minimal
Managerial - Yes
Location: :USA-CA, Burbank (AM)
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at www.amdocs.com
VUBIQUITY, part of the Amdocs Media division of Amdocs, connects content owners and video distributors to deliver media to viewers on any screen. Working with 600 leading film studios, television networks, independent producers and digital first networks, VUBIQUITY brings premium content to over 1,000 global video distributors.
The IT Infrastructure Manager is responsible for the day-to-day operations of Vubiquity’s Datacentres’, owning User based services and Client platforms to ensure continuous operational effectiveness and improvements.
Team Leadership/Management:
Provide leadership and development to a team of infrastructure and systems engineers.
Lead and Manage Support Process, being an escalation point for critical incidents and engaging with stakeholders at all levels of the business
Manage 3rd Party vendor relationships
Setting objectives and performance goals for team members.
Foster a culture of positive change and outcomes
Conduct regular team meetings and one-on-one discussions to provide feedback and support.
Infrastructure Management:
Lead and participate in IT and Business/Client driven projects.
Work closely with Technical Project Manager to define tasks, priorities and resource allocation
Collaborate with cross-functional teams to plan, implement, and deliver technical solutions.
Ensure projects are completed on time, within budget, and meet quality standards.
Troubleshoot and resolve complex infrastructure issues as they arise.
Infrastructure Continuous Improvement:
Contribute to the development of the infrastructure strategy and roadmap.
Evaluate and recommend new technologies and tools to enhance the infrastructure environment.
Ensure the infrastructure aligns with business goals and industry best practices. Documentation and Compliance:
Maintain comprehensive documentation of infrastructure configurations and processes.
Ensure compliance with security and regulatory standards, such as GDPR and ISO 27001.
Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce
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