CLINICAL OUTCOMES MANAGER jobs in the United States

CLINICAL OUTCOMES MANAGER manages the collection and analysis of clinical outcomes data to develop clinical process improvement initiatives. Oversees staff who gather data on performance metrics and facilitates the review of clinical program effectiveness. Being a CLINICAL OUTCOMES MANAGER provides advanced analyses and reports on clinical outcomes data. Evaluates and summarizes patient data to ensure that care is provided in accordance with clinical guidelines and organizational standards. Additionally, CLINICAL OUTCOMES MANAGER identifies areas for improvement and assists leaders/physicians in developing strategies to improve performance. Requires a bachelor's degree in nursing or healthcare related area. May require a Registered Nurse (RN) license. Typically reports to a director. The CLINICAL OUTCOMES MANAGER typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a CLINICAL OUTCOMES MANAGER typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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MTM Clinical Specialist (Pharmacy Technician) - Remote Position
  • Outcomes®
  • Orlando, FL FULL_TIME
  • Job Description

    JOB SUMMARY

    The Medication Therapy Management (MTM) Clinical Call Center Rep will provide assistance to the MTM Pharmacist(s) to support our mission of delivering safe, effective, and affordable medication therapy to our target population. The Clinical Call Center Rep will support the MTM Pharmacist(s) in providing outstanding customer/patient service. In addition, Clinical Call Center Rep will assume the responsibility of performing technical and clerical duties, which do not require the professional clinical judgment of the Pharmacist. This includes inbound/outbound call handling discussing the benefits of a Comprehensive Medication Review and scheduling patients for a review with a pharmacist.

    Essential Duties & Responsibilities

    Team Based Patient Care Activities

    • Contact patients via phone to introduce and explain the benefits of the MTM program and ensure patients are prepared to complete the MTM service at their scheduled appointment time.
    • Accurately conduct telephonic patient intake by inputting demographic, allergy and medication information into the MTM platform.
    • Document patient questions and/or concerns for the pharmacist to address directly with the patient.
    • Contact patients as needed for follow up and adherence monitoring.

    Scheduling Activities

    • Contact patients to introduce and explain the benefits of the MTM program
    • Schedule appointments for the MTM Pharmacist(s) to complete Comprehensive Medication Reviews, Disease State Medication Reviews, or Targeted Interventions
    • Receive and respond to incoming patient calls; take appropriate action based off protocols and use critical thinking skills to escalate calls to appropriate parties when needed
    • Accurately document all discussions with patients and schedule follow up appointments as needed
    • Update patient demographic information in the MTM platform
    • Obtain correct/updated health care provider contact information

    General Activities

    • Provide exemplary internal and external customer service through prompt, professional, and polite communication
    • Perform auxiliary functions essential to the efficient operation of the department
    • Meet productivity and performance expectations set forth by manager

    Qualifications

    KNOWLEDGE & REQUIREMENTS

    • Strong Telephonic Skills: Ability to speak clearly and communicate fluidly with senior citizens and healthcare professionals alike
    • Excellent Listening and Interpersonal Skills:Ability to convey warmth and empathy to others while patiently employing active listening techniques
    • Healthcare Professional level Communication Skills: Ability to articulate complex information, both verbally and in writing, in a clear and concise manner to a variety of audiences
    • Professional Demeanor: Consistent demonstration of a professional attitude and behavior
    • Exceptional Interviewing Skills:Ability to probe and question patients to extract information to understand concerns and needs
    • Conflict Resolution Skills: Ability to defuse potential customer conflict and respond supportively to patients through use of appropriate tone, questioning, or counsel
    • Strong Work Values:Ability to follow all company and departmental processes and procedures
    • Self Management Skills:Self motivation, organization, and attention to detail
    • Knowledge of the Law:Understanding of basic compliance measures for the CMS programs, and ensure privacy and confidentiality as required by HIPAA, company and department guidelines
    • Computer/Technology Competency:Proficiency in use of Microsoft Word, Excel, and Outlook, with strong data entry skills and ability to multitask using multiple databases/applications
    • Diligent healthcare professional in operations environment, ensuring high level of attendance and exceeding productivity benchmarks. Dedicated to maintaining exceptional standards in a patient centric environment, prioritizing quality care

    Preferred:

    • High school diploma or equivalent
    • Outpatient pharmacy technician experience
    • Medication reconciliation experience
    • PTCB Advanced Certified Pharmacy Technician (CPhT Adv) certification
    • Completion of a Medication History Education/Training Program
    • Medical background or alternative patient care experience
    • Experience coordinating, delivering, and/or supporting MTM programs
    • Experience with MTM Platforms, electronic health records and scheduling software

    Required:

    • Active pharmacy technician license in state of residence where required and current National Pharmacy Technician Certification (ExCPT or PTCB)
    • Proven record of excellent attendance and punctuality
    • Extensive understanding of:
      • Medications and medical terminology, including basic disease state knowledge
      • Pharmaceutical therapeutic categories and common indications of medications
      • The pharmacist’s clinical role in the care of patients
    • Proven ability to:
      • Use and pronounce common medical and pharmacy terms correctly, including medication names
      • Use and understand pharmaceutical references
      • Evaluate information from both oral and written sources and report information to pharmacists
      • Follow step by step instructions and enter data accurately into MTM database with close attention to detail
      • Provide excellent customer service with a can do attitude
      • Work independently in a collaborative environment
    Education & Experience Requirements

    • Minimum years of work experience: 1 year
    • Minimum level of education or education/experience: High School Diploma

    Physical Requirements

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    • Frequent sitting in stationary position at a desk
    • Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
    • Occasional twisting of body
    • Occasional reaching by extending hands and arms in any direction
    • Occasional lifting, pulling, or pushing

    Company Description

    Outcomes provides innovative pharmacy management solutions and clinical applications that adapt to the workflow needs of the largest network of independent and community pharmacists. For over 40 years, Outcomes has supported the needs of single, multi-site, assisted living and hospital pharmacies through its portfolio of software and services including Rx30, Computer-Rx, Telepharm, and PharmAssess.

    Outcomes provides innovative pharmacy management solutions and clinical applications that adapt to the workflow needs of the largest network of independent and community pharmacists. For over 40 years, Outcomes has supported the needs of single, multi-site, assisted living and hospital pharmacies through its portfolio of software and services including Rx30, Computer-Rx, Telepharm, and PharmAssess.
  • 2 Months Ago

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Manager, Compliance
  • Outcomes®
  • Kansas, MO FULL_TIME
  • Job DetailsJob LocationKansas City Office - Kansas City, MODescriptionJOB SUMMARYAs a Manager of Compliance, you will manage the day-to-day functions of maintaining the compliance program. Your duties...
  • 17 Days Ago

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Manager, Compliance
  • Outcomes®
  • Dublin, OH FULL_TIME
  • Job DetailsJob LocationDublin Office - Dublin, OHDescriptionJOB SUMMARYAs a Manager of Compliance, you will manage the day-to-day functions of maintaining the compliance program. Your duties will incl...
  • 17 Days Ago

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Product Marketing Manager
  • Outcomes®
  • Kansas, MO FULL_TIME
  • Job DetailsJob LocationKansas City Office - Kansas City, MODescriptionJOB SUMMARY (Added June 2024)As a Product Marketing Manager, you will be responsible for driving the success of our products throu...
  • 5 Days Ago

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Manager, Data Operations
  • Outcomes®
  • Dublin, OH FULL_TIME
  • Job DetailsJob LocationDublin Office - Dublin, OHDescription JOB SUMMARY (Added January 2024)Manager, Data Operations Team in daily tasks, accelerate data case resolution and expand the automation and...
  • 10 Days Ago

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Product Marketing Manager
  • Outcomes®
  • Orlando, FL FULL_TIME
  • Job DetailsJob LocationOrlando Office - ORLANDO, FLDescriptionJOB SUMMARY (Added June 2024)As a Product Marketing Manager, you will be responsible for driving the success of our products through strat...
  • 2 Days Ago

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Clinical Nurse Coordinator Emergency Department
  • StoneSprings Hospital Center
  • Dulles, VA
  • Description Introduction Do you have the career opportunities as a(an) Clinical Nurse Coordinator Emergency Department y...
  • 7/15/2024 12:00:00 AM

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Pharmacy Technician - Data Entry & Customer Service (Leesburg, VA)
  • Strive Pharmacy
  • Leesburg, VA
  • Job Description Job Description Company Overview Before we opened Strive Pharmacy we were unsatisfied with the current s...
  • 7/15/2024 12:00:00 AM

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Nurse Practitioner - Full Time Regional Traveler - $5,000 Sign On Bonus
  • Matrix Medical Network
  • Sterling, VA
  • Overview: Nurse Practitioner Full Time Regional Traveler Home Risk Assessments $5,000 Sign On Bonus We deliver exception...
  • 7/15/2024 12:00:00 AM

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Veterinary Technician Assistant - Neurology
  • NVA
  • Leesburg, VA
  • Are you an experienced Veterinary Assistant or LVT Student, who excels at Patient Handling, Restraint, and Communication...
  • 7/15/2024 12:00:00 AM

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Senior Process Engineer, Advanced Operations
  • Stryker
  • Leesburg, VA
  • Work Flexibility: Hybrid Who we want Collaborative partners. People who build and leverage cross-functional relationship...
  • 7/15/2024 12:00:00 AM

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Cardiac Sonographer - $36-65 per hour
  • Hiring Now!
  • Leesburg, VA
  • Inova Health System is seeking a Cardiac Sonographer for a job in Leesburg, Virginia. Job Description & Requirements Spe...
  • 7/13/2024 12:00:00 AM

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Registered Nurse Pre-Op PRN
  • StoneSprings Hospital Center
  • Dulles, VA
  • Description Introduction Do you have the PRN career opportunities as a Registered Nurse Pre-Op PRN you want with your cu...
  • 7/12/2024 12:00:00 AM

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Registered Nurse Pre-Op
  • StoneSprings Hospital Center
  • Dulles, VA
  • Description Introduction Do you have the career opportunities as a Registered Nurse Pre-Op you want in your current role...
  • 7/11/2024 12:00:00 AM

Income Estimation for CLINICAL OUTCOMES MANAGER jobs
$124,984 to $156,608

Career Path for CLINICAL OUTCOMES MANAGER