Clinical Quality Specialist jobs in Lorain, OH

The Texthelp Group and n2y have over 50 years of combined experience in creating and delivering innovative technology for the education and the workplace sectors. The companies merged in March 2024 after operating adjacently for many years. Together, we believe that everyone can learn and that we all have the right to understand and be understood. 

Joining forces means the combined mission of advancing the learning, understanding and communication of one billion people around the world by 2030 becomes even stronger. We will make a deeper, richer impact on people’s lives and on society. 

We can only achieve our mission and continue to grow by having high performing, passionate people on our team. Both Texthelp and n2y promote a collaborative and innovative work environment where diversity is embraced and empowered.

The combined organisation employs over 600 staff across locations in the UK, Norway, Denmark, Sweden, USA and Australia. 

We plan to reveal our new brand later in 2024, but for now the messaging and any correspondence for this role will come from Texthelp.  We’re extremely proud to be on this journey, and hope you can join us!

About the role

The Data Quality Specialist will play a critical role in ensuring the accuracy, consistency, and integrity of key data within our internal systems, supporting the broader business in data-driven decision-making. Reporting to the Director, Internal Products, this role focuses on monitoring and managing exception reports related to account, opportunity, quote, contract, and licence data quality. You will work closely with various internal teams to resolve data issues, identify areas for additional validation, and recommend process improvements.

Main Responsibilities

• Exception Report Monitoring: Regularly review exception reports to identify data quality issues across accounts, opportunities, quotes, contracts, and licenses.
• Issue Resolution: Investigate and resolve identified data discrepancies, collaborating with relevant teams to correct records and maintain data integrity.
• Validation & Quality Assurance: Provide feedback on areas where additional validation or quality checks could enhance data accuracy and reliability.
• Process Improvement: Work with cross-functional teams to recommend process improvements for data handling, contributing to better data governance and reduced error rates.
• Documentation & Reporting: Maintain clear documentation of data quality processes, exceptions, and resolutions; develop regular reports to track data quality trends and improvement initiatives.
• Stakeholder Collaboration: Collaborate with IT, Salesforce administrators, and other internal stakeholders to ensure data quality standards align with business needs and support ongoing data initiatives.
• Data Quality Tools & Techniques: Utilise data quality tools and techniques to assess, cleanse, and maintain datasets, promoting best practices in data management.

Essential Criteria 

• 2 years of experience in data quality, data management, or a related field, with a strong focus on data accuracy and governance.
• Familiarity with CRM systems (such as Salesforce) and experience working with data related to accounts, opportunities, and contracts.
• Proven analytical skills and attention to detail, with the ability to identify data inconsistencies and resolve issues effectively.
• Strong organisational and documentation skills, with the ability to manage multiple data quality tasks and prioritise effectively.
• Excellent collaboration and communication skills, with the ability to work closely with cross-functional teams to address data issues and promote data quality best practices.

Desirable Criteria

• Experience with Salesforce or other CRM platforms, including data management and reporting.
• Background in data governance or knowledge of data quality tools and techniques.
• Understanding of business operations in SaaS, technology, or education-focused organisations.

Please submit your application on our website by Wednesday 4th December 2024.