Clinical Research Associate jobs in West Stockholm, NY
Recently Added Clinical Research Associate jobs
Customer Service Associate – Patient Engagement
- DM Clinical Research
-
Cambridge, VT
CONTRACTOR
-
Customer Service Associate – Patient Engagement
The Customer Service Associate plays a critical role in serving as a liaison between the patients and the organization. You will be responsible for maintaining excellent patient engagement and experience by providing highest customer service experience to the patients by answering inbound calls, assisting in issue/query resolution and other initiatives as directed by management.
DUTIES & RESPONSIBILITIES- Manage large amounts of calls promptly and efficiently daily
- Route inbound calls/emails/patient queries and complaints to the respective departments/sites in a timely and efficient manner
- Identify patients’ needs, clarify information, research every issue, and work collaboratively with the clinical team, and other staff to resolve patient issues and queries promptly
- Ability to develop a rapport and a trusted relationship with the patient to provide exceptional customer service and experience
- Maintain records and the required data of all inbound communications on trackers and electronic platforms (Crio/Comtrak) in a comprehensible and timely manner
- Meet daily and monthly call pick up targets while maintaining optimal call handling time and highest level of customer satisfaction and service
- Perform data collection, on critical patient engagement/experience metrics while adhering to IRB and HIPAA guidelines
- Follow the best practices for communication processes, rules, and policies effectively
- Possess politeness, professionalism, active listening, and critical thinking
- Assist in formulating reports and statistics for the call center
- Assist in conducting daily call audits for call center improvement initiatives and projects
- Meet personal/team qualitative and quantitative targets
- Assist with any other matters assigned by the management team
KNOWLEDGE & EXPERIENCE
Education:- Bachelor’s degree or above required from an accredited college or university
- Previous experience in customer service within the healthcare setting or an equivalent combination of education and experience
- N/A
- Previous experience in Customer Service or related department in a healthcare setting
- Strong written and verbal communication skills along with active listening
- Familiarity with Clinical Research Data Collection systems E.g. Crio, Florence etc.
- Ability to design training materials, SOP’s and conduct trainings
- Customer focus and adaptability to different personality types
- Demonstrate proficiency with Microsoft Suite, Google Suite and similar platforms
- Well organized, attention to detail and a multi-tasker
- Excellent customer service skills
- 8 Days Ago
QACE Analyst
- DM Clinical Research
-
Cambridge, VT
CONTRACTOR
- QACE AnalystThe QACE Analyst role is a critical position that requires the candidate to analyze and identify trends and patternsthat may impact study outcomes and/or study integrity. Additionally, the...
- 7 Days Ago
Patient Engagement Quality Assurance Specialist
- DM Clinical Research
-
Cambridge, VT
CONTRACTOR
- Patient Engagement Quality Assurance SpecialistThe Patient Engagement Quality Assurance Specialist works towards achieving the highest clinical quality of patients to enroll in a clinical trial throug...
- 8 Days Ago
Data Analyst I
- DM Clinical Research
-
Cambridge, VT
CONTRACTOR
- Data Analyst IThe Data Analyst I will be responsible for collecting, organizing, analyzing, and reporting data from various departments within the organization. DUTIES & RESPONSIBILITIESThe position i...
- 8 Days Ago
Senior Azure DevOps Engineer
- DM Clinical Research
-
Cambridge, VT
CONTRACTOR
- Senior Azure DevOps Engineer We are seeking an experienced and highly skilled Senior Azure DevOps Engineer to join our dynamic team. As a key member of our engineering department, you will be responsi...
- 9 Days Ago
Administrative Regulatory Coordinator
- DM Clinical Research
-
Cambridge, VT
CONTRACTOR
- Administrative Regulatory Coordinator The Administrative Regulatory Coordinator will have a responsibility to ensure the integrity and accuracy of all regulatory documentation within the organization....
- 9 Days Ago
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0 Clinical Research Associate jobs found in West Stockholm, NY area
Licensed Master Social Worker
- Cerebral Palsy Association of the North Country
-
Canton, NY
- Job Type Full-time, Part-time Description REPORTS TO : Chief Operating Officer / LCSW RATE OF PAY : $60,000 - $80,000 pe...
- 6/15/2024 12:00:00 AM
Travel CT Technologist - $2,592 per week
- Stability Healthcare
-
Massena, NY
- Trustaff Allied is seeking a travel CT Technologist for a travel job in Massena, New York. Job Description & Requirement...
- 6/15/2024 12:00:00 AM
Travel Nurse RN - Dialysis - $2,646 per week
- TRS Healthcare
-
Massena, NY
- Solomon Page is seeking a travel nurse RN Dialysis for a travel nursing job in Massena, New York. Job Description & Requ...
- 6/15/2024 12:00:00 AM
Travel Nurse RN - ED - Emergency Department - $2,458 per week
- PRN Healthcare
-
Ogdensburg, NY
- Vighter is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Ogdensburg, New York. Job Des...
- 6/15/2024 12:00:00 AM
Travel Nurse RN - ED - Emergency Department - $2,352 per week
- TRS Healthcare
-
Ogdensburg, NY
- Solomon Page is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Ogdensburg, New York. Jo...
- 6/14/2024 12:00:00 AM
RN - Home Visits - Fulltime - No. Jefferson Co./So. St Lawrence
- HCR Home Care
-
Canton, NY
- This position will be responsible for covering a territory of Northern Jefferson County and Southern St. Lawrence Co., f...
- 6/12/2024 12:00:00 AM
Ultrasonographer Tech
- Rochester Regional Health
-
Potsdam, NY
- HOW WE CARE FOR YOU At St. Lawrence Health, we are dedicated to getting health care right. Our robust benefits and total...
- 5/18/2024 12:00:00 AM
Ultrasonographer Tech
- Rochester Regional Health
-
Potsdam, NY
- HOW WE CARE FOR YOU At St. Lawrence Health, we are dedicated to getting health care right. Our robust benefits and total...
- 5/18/2024 12:00:00 AM
About West Stockholm, New York
West Stockholm is a hamlet in St. Lawrence County, New York, United States. The community is located along the St. Regis River and U.S. Route 11 5 miles (8.0 km) northeast of Potsdam. West Stockholm has a post office with ZIP code 13696, which opened on March 25, 1825....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Clinical Research Associate jobs
$67,844 to $89,612
West Stockholm, New York area prices
were up 1.6% from a year ago
were up 1.6% from a year ago
What does a Clinical Research Associate do?
Clinical Research Associate in Bound Brook, NJ
Create, test and maintain SAS programs for clinical studies according to departmental standard procedures.
December 31, 2022
Clinical Research Associate in Cleveland, OH
Operates effectively as a team member or leader with an understanding of team dynamics.
December 23, 2022
Clinical Research Associate in Laguna Hills, CA
Meet with staff on an annual basis to develop and implement career goals in order to encourage and promote professional growth and development.
May 06, 2023