The Stacks ManagementSupervisor oversees the daily operations of the stacks maintenance unit,including supervision of student employees.
The work includes providingcourteous and efficient service to patrons of Cook Library. The positionperforms a variety of other support functions, including monetaryresponsibilities.
Primary Duties and Responsibilities
- Coordinates the daily operations of stacks maintenance. Tasks include, but are not limited to : Ensures the integrity of the building to include its physical condition, safety, and appropriate use;
- Makes shelving assignments and ensures that assigned areas appear neat and orderly; Designs, develops, and supervises short- and long-range plans regarding the physical management of the collections;
- Marks items used in-house in the library management system (LMS); Monitors shelving accuracy; Conducts student maintenance checklists;
Performs basic preservation on materials as needed; Recommends policies and procedures that improve services and prepares monthly reports.
- Supervises student employees. Tasks include, but are not limited to : Hires, evaluates, andterminates student employees;
- trains newly hired student employees and provideson-going training as needed; Schedules and makes work assignments, reviews andapproves student time sheets, and models good work habits for others;
Resolvesroutine problems; Identifies and refers complex problems to supervisor.
- Assists with daily operations of the circulation desk. Tasks include, but are not limited to : Provides excellent customer service and timely response to patron requests;
- Assists patrons according to established policies and procedures, addresses patron complaints and problems patiently and proactively, and resolves routine problems;
identifies and refers complex problems to supervisor; Works evenings, weekends, and holidays as required.
Performs financialresponsibilities. Tasks include, but are not limited to : Collects and counts money accepted at thecirculation desk on a daily basis;
Reconciles petty cash daily and reports anydiscrepancy to the supervisor. Performsspecial projects and other duties as assigned.
Minimum Qualifications
Knowledge, Skills & Abilities
- Knowledge of customer service principles;
- Ability to communicate effectively orally and in writing, as appropriate for the needs of an audience;
- Ability to handle multiple assignments and projects effectively;
- Self-motivated to set priorities and work with limited direction / supervision.
Preferred Qualifications
Knowledge of library operations, especially call number system; Experience working in an academic (higher education) library;
Experience working in library circulation or other library public service area; Supervisory experience.
Last updated : 2024-10-27