Collections Representative jobs in Great Falls, MT

Montana Credit Union is dedicated to providing the best possible service to our members, while also providing a fun and fulfilling work environment for our employees. As the largest, locally managed credit union in our market, we are committed to being progressive in our product and service offerings, gracious in benefits, compensation and culture, and serving as a leader in the community. If you are a dedicated and dependable person looking for a rewarding career in the financial service industry, then Montana Credit Union may be the place for you.

As an employer, we emphasize the importance of teamwork, an ongoing commitment to learning and training, and a positive work environment. Full-time employees of Montana Credit Union receive a generous and comprehensive benefits package.

These benefits include:

• Health insurance
• Health Savings and Flex Spending Accounts
• 401K-Up to 7% company match
• Personal Time Off
• Life & Long term disability insurance
• Paid holidays
• Optional AFLAC supplemental insurance
• Employee Assistance Program
• Education & training opportunities

Montana Credit Union provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Payment Solutions/Collections Specialist: Are you a self-starter who enjoys working with people? We are looking for an empathetic problem solver to join our Payment Solutions team. The Payment Solutions Specialist works with members to develop payment plans and provide creative solutions to collect on overdue accounts when possible.

The Payment Solutions Specialist is responsible for the control of late and/or delinquent loan accounts, negative accounts, and charge-offs. They provide timely, courteous, and empathetic service and account information to members in person, over the phone, online (email/texts), and by mail. They interview members to determine the reason for the negative balance and/or delinquency, advise regarding financial obligations, and offer suggestions about the best course of action.

This position requires a strong knowledge of collections processes (including bankruptcies, repossessions, legal actions, loan extension/modifications, and collateral protection), effective negotiation and conflict resolution skills, and self-awareness to understand and empathize with members while recognizing and managing personal emotions in a positive way.