Collections Representative jobs in Lacey, WA

We're looking for dedicated people with a "CAN-DO" attitude. Buddy's Home Furnishings was founded in 1961 and is a Lease Ownership Company that provides quality brand name products such as consumer electronics, appliances, computers, furniture, and accessories to customers to help enhance their quality of life. Buddy's engages in the lease of household durable goods to consumers on a lease-to-own basis. It operates through 300 stores across the country.

The Assistant Manager Collections performs a wide variety of job functions at the direction of the Store Manager, assisting and coordinating store activities to ensure safe, professional, and profitable operations. The Assistant Manager Collections is accountable for meeting company objectives; maintain company quality standards and adhering to company policies.

Acquire and Maintain Customers

Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments.

Assist in managing store personnel; may direct activities of one or more employees.

Compliance with all applicable federal, state, and local statutes

Decipher, prepare, and review store reports.

Document all customer commitments.

Ensure company standards for renewals, delinquencies and store collections are satisfied.

Fill out paperwork for submission to corporate support.

Follow monthly marketing plans and maintain internal quality control standards.

Manage customer accounts.

Managing inventory and cash assets

Prepare daily work schedules, delivery schedules, assign tasks, enforce company policy.

All other duties deemed necessary for effective store management.

Effective organizational skills.

Established collection skills.

Good communication skills

Handle multiple priorities simultaneously.

Learn and become proficient in POS system.

Maintain professional appearance.

Must be able to read, write and communicate effectively in person and over the phone with employees and customers.

Negotiate and resolve conflict.

Plan, organize, delegate, coordinate and follow up various tasks and assignments.

Recognize and solve problems.

Must have proficient navigational skills with a satisfactory driving record and meet insurability requirements.

Regular and consistent attendance, including nights and weekends as business dictate.

Position routinely requires lifting, loading, moving, and using a dolly for merchandise 50-300 pounds.

Stooping, bending, pulling, climbing, reaching, and grabbing as required

Must be able to traverse multiple flights of stairs while carrying furniture, appliance, and electronics.

Prolonged driving and standing

Must be able to work in and outdoors in a variety of climates and weather conditions.