Collections Specialist - Healthcare jobs in Arkansas

Job description

The Collections Specialist position is part of an enthusiastic and motivated team of collections professionals that helps us service and retain customers. Using our customer service-oriented approach, you will be working with our commercial, residential, transfer station and roll-off customers who are past due on their accounts.

We offer competitive salary and outstanding Benefit options!

Essential Duties and Responsibilities

• Responsible for successful progress made towards reducing past due balances, reduce bad debt and decrease DSO in assigned aging portfolio

• Contact customers to set up effective and immediate payment arrangements that resolve the customer’s delinquency

• Find mutually beneficial payment arrangements that will allow us to retain the customer

• Establish customer relationships that helps enable effective collection strategies

• Respond to customers regarding questions on service, billing, taking payments as well as fielding questions beyond scope of collections and billing to the best of your ability

• Responsible for inbound calls for Residential customers through Robocaller program as well as assigned department phone coverage

• Work cross-functionally to maximize customer experience and resolve issues in a timely manner

• All other duties as assigned

Qualifications/Knowledge/Critical Skills

• High School Diploma, GED or equivalent work experience

• At least 2 years of B2B collections, some B2C collections is a plus

• Waste management and/or construction collections experience beneficial

• Experience with Microsoft Excel, Word, and Outlook required

• Must be able to work in a team environment as well as independently

• Excellent time-management, written and oral skills

• Experience with Microsoft Excel, Word and Outlook, required

• Strong attention to details

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Lakeshore Recycling Systems is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Weekly day range:

• Monday to Friday

Work Location: In person