Commercial Operations Analyst jobs in Middlesex, NJ

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20 years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500 , and has 58 offices in 21 countries within key global markets.

Our Challenge:

We are seeking an experienced Senior Technical Business Analyst to join our Back Office and Settlement development group within the Merchant Solutions business. This role involves working closely with various stakeholder groups including clients, business units, and development teams to define and execute software requirements for large-scale projects. The ideal candidate will possess exceptional problem-solving and communication skills, along with a collaborative approach to ensure the success and predictability of IT projects.

Additional Information*

The base salary for this position will vary based on geography and other factors.

In accordance with law, the base salary for this role if filled within Berkeley Heights, NJ is 110-120k /year & benefits (see below).

The Role

Responsibilities:

Requirement Assessment and Definition:

• Conduct thorough analysis of business needs and perform gap analysis to identify discrepancies and opportunities for improvement.
• Develop the business architecture for the future state of systems, representing them through comprehensive business process flows and system process flows.

Requirement Gathering:

• Identify and articulate business, technical, and functional requirements for each phase of the Software Development Lifecycle (SDLC).
• Schedule and facilitate requirement elicitation sessions with internal and external stakeholders to convey business needs and identify gaps, impacts, and requirements for affected areas.
• Analyze and interpret both functional and non-functional requirements using various forms of communication including written, oral, diagrammatic, or scheduled formats.

Requirement Documentation Creation:

• Create and manage business requirement documentation relevant to each stage of the SDLC, ensuring clarity and comprehensiveness.

Requirement Support, Management, and Communication:

• Manage amendments or variances to requirements due to scope changes during the SDLC.
• Support integration testing cycles to ensure that technical specifications align with business requirements.
• Lead knowledge-sharing sessions and present information effectively to stakeholders, demonstrating the ability to respond to questions from IT groups, product owners, and clients.
• Exhibit strong organization, time-management, active listening, and interpersonal skills in all communications.

Requirements:

You are:

• Proficient in tools such as JIRA, Tableau, Confluence, Clarity, and MS Office Suite.
• Minimum of 6 years of related IT experience and a bachelor’s degree or equivalent work experience.
• Deep practical experience in business analysis, with a proven track record in complex situations.
• In-depth knowledge of application development technologies, tools, and methodologies relevant to the enterprise and industry.
• Experience with credit/debit card payment network, treasury payment, and/or accounts payment with Banks.
• Bank clearing, settlement, payment technology, and merchant acquiring backgrounds are strongly preferred.

It would be great if you also had:

• Advanced knowledge of application development technologies, tools, methodologies, and the merchant acquiring industry.
• Experience with transaction processing and monetary settlement systems technology projects and implementations.
• Familiarity with compliance release cycles involving credit payment networks (Mastercard, Visa, American Express, Discover) and debit networks (Maestro, Interlink, Pulse, Star, Accel).

We can offer you:

• A highly competitive compensation and benefits package
• A multinational organization with 58 offices in 21 countries and the possibility to work abroad
• Laptop and a mobile phone
• 10 days of paid annual leave (plus sick leave and national holidays)
• Maternity & Paternity leave plans
• A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region)
• Retirement savings plans
• A higher education certification policy
• Commuter benefits (varies by region)
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms
• A flat and approachable organization
• A truly diverse, fun-loving and global work culture

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.