Community Relations Specialist jobs in Bend, OR

Bonus Structure Included!

POSITION TITLE: COMMUNITY RELATIONS DIRECTOR

POSITION SUMMARY:

The sales efforts and relationship building with potential residents and their families must be

accomplished professionally, compassionately, and in collaboration with the Administrator to accomplish census goals.

REPORTS TO: Executive Director

Specific Duties:

• Work the Contact Management System

· Take new inquiry phone calls and complete Direct Inquiry (DI) sheet.

· Conduct home visits with prospective residents and document activity on DI sheet. Expectations: Make 4-5 regular home visits per week with picture books and/or other giveaways.

· Make 10-15 warm DI newsletter/cookie visits each month.

· Make direct inquiry follow-up calls and document information on DI sheet

· Expectations: Make 8-10 phone contacts per day (totaling 160-200 per month.

· Initiate follow-up letters and document activity on DI sheet.

· Conduct marketing tours and complete DI sheet.

· Schedule appointments for tours and/or lunches and document activity on DI sheet.

· Complete daily and weekly sales reports for Administrator, Regional Sales

· Manager and Regional Operations Manager.

Benchmark Ratios

• 30% tours to move-in
• 60% DI calls to scheduled tours

o Each week, communicate sales progress and any challenges or concerns regarding progress with the Administrator. If there are hot direct inquiries that need the Administrator’s attention for assessment or additional follow-up, alert and work with him/her toward a successful move-in.

o Work with Administrator in coordinating functions for the Community to attract potential residents and generate tours.

o Work with Administrator to brainstorm ideas for Community functions and advertising to attract potential residents and generate tours.

o Work assigned schedule that would best benefit marketing for the Community.

o Other duties as assigned.

Employment Requirements:

• Possess excellent sales and marketing skills.
• Ability to relate to elderly in a positive manner.
• Ability to work with little or no supervision.
• Must be accurate, dependable, and thorough in tasks.
• Organizes and utilizes time appropriately. Sets priorities to accomplish assigned tasks.
• Must be flexible with work schedule.
• Demonstrates consistently pleasant demeanor and tone of voice, mature behavior and attitude in speech and action.
• Supports the philosophy and approach to care used by the facility.
• Abides by established policies and procedures of the facility.
• Possess a high degree of interpersonal relationship skills, and demonstrates the capability of relating to a variety of people and personalities.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Work Location: In person