Reporting to the Senior Director, the Manager of Employee Relations serves as an integral member of the Employee Relations team. This position is responsible for providing critical guidance and support to campus administrators on employee relations matters including discipline and corrective action, employee job performance or behavior concerns, employee complaints and grievances, and strategic management of employee. The Manager is responsible for developing, executing, monitoring, and analyzing human resources activities within the scope of the employment life cycle and focuses on managing employee relations and organizational development activities.
This position will be responsible for increasing employee confidence by ensuring consistency and fairness in the interpretation and application of college-wide policy; and by providing technical expertise to employees and stakeholder groups.
Essential Responsibilities and Duties
Employee Relations and Compliance:
- Prepares a variety of reports by collecting, analyzing, and summarizing data and trends.
- Receives, reviews, and makes appropriate decisions regarding requests for assistance with workplace complaints, performance improvement plans, and other employee relations functions.
- Responds to inquiries regarding policies, procedures, programs, and compliance issues accurately and in a timely manner.
- Coordinates and oversees the interactive process regarding accommodations requested under FMLA and the American with Disabilities Act (ADA).
- Assists with PWC strategies including recruitment and staffing, employment processing, compensation, health and welfare benefits, wellness initiatives, safety and health, training and development, succession planning, employee relations and retention, compliance, and records management.
Leadership:
- Serves as a leader within PWC and the Employee Relations team.
- Supervises Employee Relations Coordinators, monitors quality of interactions and work product, delegates work assignments and ensures timely completion of investigations.
- Consults with College management at all levels on employee relations issues, including discipline, corrective action, employee job performance or behavior concerns, employee complaints and grievances, and strategic management of employment issues.
- Interacts effectively in a multicultural environment and engages in cultural activities in the workplace.
- Plans, directs, supervises, and coordinates work activities of subordinate staff.
Employee Engagement:
- Conducts exit/stay interviews to identify reasons for employee termination.
- Assists with new employee orientation and onboarding to foster positive attitude toward organizational objectives.
- Develops or administers special projects in areas such as employee awards and recognition programs.
- Fosters a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through words and actions, ensuring positive employee morale throughout the college, and embracing our mission, vision, and core values.
- Implements standardized employee engagement programs that support SLCC culture and promotes retention of talent and improved organizational performance.
- Directs the completion of annual performance reviews, conducts organizational and staffing analysis and advises the PWC leadership regarding long-range human resource utilization strategies.
- Responsible for exit and stay interviews.
- Assists in coordinating the Employee Service awards and other recognition programs.
Training:
- Oversees employee relations training and education programs that supports the Core Values of the college and the effectiveness of the employee in fulfilling their responsibilities.
- Implements education programs that support a variety of groups and seeks to prevent actions that lead to discrimination or harassment.
- Leads investigations and drafts recommended resolution, with advice of legal counsel as appropriate, of discrimination and harassments claims in accordance with college policy.
- Oversees maintenance of employee records and files, including appropriate salary, classifications, position control, evaluation and benefits data.
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Other duties as assigned.
Essential Responsibilities and Duties Continued Minimum Qualifications
- Bachelor’s degree in HR, Counseling, Psychology, or closely related field.
- Three (3) years of progressively responsible experience in human resources.
Trade offs for education and experience considered on a 2-to-1 basis.
Part-time experience considered on a prorated basis.
Preferred Qualifications
- Master’s degree in HR-related field such as Organization Development, Business Administration, Counseling, Psychology, Public Administration, etc.
- Experience in employee relations/labor relations in a higher education institution or in the public sector employment.
- Knowledge of recruitment, retention, engagement, organizational development, onboarding, and investigative techniques.
- Demonstrated analytical and problem-solving skills and ability to create dashboard and analyze and interpret data.
- Experience developing and delivering professional development opportunities.
- Professional HR Certification (PHR, SPHR, SHRM-CP, SHRM-SCP).
- Supervisory experience.
- Previous experience managing a team across multi-campus.
- Bi-lingual, Spanish preferred.
Knowledge, Skills & Abilities
- Strong knowledge and familiarity with all applicable employment laws and regulations, including but not limited to the ADA, ACA, FMLA, HIPAA, Title VII, Title IX, EEO, FLSA, state laws, and other laws and regulations relevant to the workforce.
- Ability to establish and maintain effective relationships with peers and employees.
- Excellent time management skills with a proven ability to meet deadlines. Ability to multi-task effectively in a fast-paced environment.
- Excellent organizational, analytical, and problem-solving skills with attention to detail.
- Ability to act with integrity, professionalism, and confidentiality. Ability to work effectively with individuals from varied communities and cultures.
- Excellent written and verbal communication skills to effectively communicate complex issues to a variety of audiences.
- Strong judgment, decisiveness, critical thinking, and excellent oral and written communication skills to work effectively with employees at all levels of the organization.
- Ability to define problems, collect data, establish facts, and draw valid conclusions and to interpret applicable laws.
- Experience in designing, developing, and/or implementing new programs, processes, or other PWC related initiatives.
- Demonstrated ability to foster a culture of collaboration with all campus constituents and commitment to effectively work with others.
- Demonstrated organizational skills, including thorough implementation of complex projects, prioritizing multiple deadlines, and maintaining a high level of quality.
- Proficient in Microsoft Office products.
- Possess sound judgment and critical thinking skills; ability to manage multiple priorities and administer broad range of tasks including resolving complaints, coaching, and counseling managers and employees on policies and procedures.
- Excellent written, verbal, interpersonal communication, and teamwork skills to engage and communicate effectively with individuals, small groups, and large audiences at all levels of the organization.
- Demonstrated ability to develop a team that values customer service, collaboration, and creative problem solving.
- Ability to promote and develop cost effective staff development programs and tools.
- Ability to lead a team across multi-campuses effectively, creating an inclusive and supportive environment, while overseeing and offering guidance to the Employee Relations Advisors/Specialists.
- Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.
- Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.
Non-Essential Responsibilities and Duties Special Instructions
- Salt Lake Community College will complete a background check on the final candidate.
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More information about Salt Lake Community College benefits: https://i.slcc.edu/culture/benefits/index.aspx
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This position will close on 12/23/2024.
SLCC Highlights
Salt Lake Community College is Utah’s largest open-access college with the most diverse student body in the state. We proudly educate 45,000 students pursuing degrees in 100 programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 11 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.
Salt Lake Community College seeks and values contributions from each community member and welcomes new and diverse perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation come about when diverse voices can speak and collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving diverse students and being a model for inclusive and transformative education.
FLSA Exempt SLCC Information
Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.
SLCC is a participating employer with Utah Retirement Systems (“URS”). In addition to URS, SLCC offers several other retirement account options.
This position is subject to a successful completion of a criminal background check.