Compliance Analyst (Banking) monitors customer accounts and researches transactions to identify suspicious activity violating current anti-money laundering (AML) regulations defined in the US Bank Secrecy Act (BSA) or other governmental anti-terrorist financing programs. Uses customer data mining and software tools to identify suspicious activity patterns. Being a Compliance Analyst (Banking) reviews daily Currency Transaction Reports (CTR) and Questionable Activity Reports (QAR), and submits Suspicious Activity Reports (SAR) as appropriate. Ensures adherence to Know your Customer (KYC) protocols. Additionally, Compliance Analyst (Banking) may lead or participate in investigations of suspicious activity to pursue corrective actions and ensure completion of required filings. Keeps abreast with regulatory changes, risk management best practices, and trending methods used by fraud perpetrators. Delivers compliance training with up-to-date regulatory information and procedures to develop and guide a well-informed staff. Typically requires a bachelor's degree. May have the Certified Anti Money Laundering Specialist (CAMS) certification. Typically reports to a manager. The Compliance Analyst (Banking) work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Compliance Analyst (Banking) typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
OVERVIEW
The Head of Retail is responsible for the overall success of the branches, which includes meeting the bank's financial and customer service targets, maintaining bank standards, maximizing profit, and identifying and implementing new products and services, while maintaining the highest level of customer service.
ESSENTIAL DUTIES
Sales:
· Assist Branch Operations Managers in achieving sales goals.
· Manage retail administration through training, reporting and sales performance accountability to achieve company goals across all branches.
· Achieve sales goals in the opening of new accounts, deposit growth, loan growth and cross selling of all bank products.
· Maintaining branch KPI's
· Work with the Business Banking Officer to actively develop new business and potential business opportunities.
· Work with the CFO to develop strategic plans for each market with the marketing team and assist in the implementation of the plans.
· Compile and analyze statistics pertinent to the company’s business development program and make recommendations for improved performance strategies.
· Provide input on marketing initiatives to recommend products and services to advertise, Measure the success on each campaign from a business development perspective.
· Recommend events to participate in for increased visibility and community contact for the bank. Organize employee work coverage for the events.
Training:
· Identify and implement improved customer service practices and procedures.
· Training for all branch staff to ensure the bank's customer service standards are being met or exceeded.
· Responsible for having knowledge of bank services and training of employees on services, cross selling.
· Develop creative training tools for internal sales/product, and customer service training.
· Monitor, coach and provide training with all levels of retail banking employees to facilitate a working sales and customer service culture.
· Motivate branch employees through consistent sales coaching and sales reporting.
· Work with managers to ensure proper coaching and development of staff in the branches.
· Travel to branches as necessary for sales training and coaching.
Other duties as assigned.
Job Type: Full-time
Pay: $80,000.00 - $90,000.00 per year
Benefits:
Experience level:
Shift:
Ability to Relocate:
Work Location: In person
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