Evaluate current practices and recommend improvements to monitor, and report on a comprehensive set of metrics and KPIs based on the IT service deliverables and the agreements above.
June 21, 2020
Contribute directly to the strategy, development and quality of IT Service Management (ITSM) and service delivery capability.
May 01, 2020
Manage the contact center, knowledge base, and metrics reporting for service delivery and ensure their effective delivery, management and enhancements.
April 20, 2020