Provide technical support for computers, servers and networks, to include technical support to end-user notifications of systems outages or problems on computers systems, VOIP phones, networks, wide area connectivity, software applications, peripherals, and scanners.
January 09, 2022
Follow the correct escalation procedures within Computer Operations and other Departments who are inter-dependent.
December 18, 2021
Assist business units, iSeries Administration, Application Support and Programming Support with testing of application processes.
November 11, 2021
Enter commands as appropriate to computer systems for such duties as restarting or cancelling job processes, resetting passwords, or terminating user sessions.
October 26, 2021
Monitor and execute adhoc batch processing on 400 OS platform using the native AS400 command line and customer created screens, or via the IBM Job Scheduler, the Advanced IBM Job Scheduler and ROBOT scheduling tools.
October 26, 2021
Support the integration of additional data types and parameters to accurately represent and display aircraft, vehicles, targets, weapons, structures, ships, threats and other air/land/sea/subsurface/space entities required to support combat training operations.
October 24, 2021
Create incidents and trouble tickets in various ticketing tools and keep them updated until resolution and/or until it is handed off to another team.
October 02, 2021
Understand and utilize communication and work tools (phone, e-mail, turnover tools, fax, client training tools, other client specific work tools, etc.
August 02, 2021
Communicate with operators from previous and following shifts about procedure status and priority, printer performance, and other operational issues.
July 09, 2021
Requires three (3) years of experience in operating computers and computer peripheral equipment.
June 29, 2021