Computer Systems Analyst jobs in Altoona, PA
Recently Added Computer Systems Analyst jobs
Customer Support Tier 1 Specialist
- Link Computer Corporation
-
Bellwood, PA
FULL_TIME
-
The Customer Support Tier 1 Specialist reports directly to the Customer Support Manager and plays an integral role in daily support and service to our customers. Once a customer is actively using Muni-Link’s cloud-based software, the Customer Support Team will provide ongoing support on customer calls, emails, and live chats. The Customer Support Tier 1 Specialist will follow through each task until a solution is taken back to the customer and reviewed to their satisfaction. Once trained this position will have a hybrid work week onsite and remote.
Description
Tier 1 Specialist: The front-line support team. Tier 1 Specialist is able to resolve the most common incidents and requests. The Tier 1 Specialist is responsible for resolving a significant percent of issues without escalation to other teams and is typically measured by response time and customer satisfaction. Tier 1 Specialist should have strong communications skills and good troubleshooting and customer service skills. Tier 1 Specialist will be supported by effective remote access tools, a knowledge base that provides information on common solutions and workarounds, and collaboration capabilities with other support teams. Tier 1 Specialist is responsible for gathering as much information as possible from the end user. Tier 1 Specialist must use the ticketing system with which to record and track their work, to ensure all teams have progress visible to them and can coordinate communications and resolutions effectively.Essential Duties and Responsibilities
- Serve as the first point of contact for Muni-Link Billing customers seeking assistance over the phone, email or live chat
- Give clear and concise direction to customers on how to use software components
- Troubleshoot and effectively be able to comprehend the issue described by the customer through pertinent questioning
- Document all customer interactions in CRM or other customer databases, and alert management of important customer issues or problems needing further escalation for resolution
- Build strong customer relationships and generate high customer satisfaction
- Train the customers on the software functions when necessary
- Provide ongoing support, assistance and follow-up
- Escalate significant problems and issues promptly to Customer Support Manager
- Improve operations whenever possible
- Be patient, courteous and respectful at all times, to empower and encourage customers
- Strive to resolve incidents on first contact
Additional Responsibilities
- Help maintain feature Requests – record, report, update the ticket and customer regularly, and track to completion.
- Maneuver efficiently through Microsoft Applications – Outlook, Word and Excel
- Understand, maintain and support outside vendor software that interface’s with Muni-Link
- Keep Customer records updated in our Muni-Link software and CRM – phone, emails, employee contacts
- Prioritize and escalate significant customer issues promptly to Customer Support Manager when necessary
- Encourage opportunities to upsell/cross-sell Muni-Link’s other module’s and products when speaking to customers, passing along leads and referrals to Sales Manager
- Assigned project specialist tasks (Regression Testing, Bill Print, Documents, Meter, Accounting)
- Other customer support specialist tasks, as assigned
Requirements
- An Associate’s degree (2-year degree) or 2-3 years of relevant professional experience
- Demonstrated understanding of working with software/technology
- General business / financial concepts, Accounting knowledge a plus
- Basic understanding and ability to use Microsoft business applications – Outlook, Word and Excel
Expectations
- Organized
- Strong Interpersonal and External personal skills (Excellent Communication skills)
- Customer service oriented
- Honesty and integrity
- Positive attitude and enthusiasm
- Balance
- Creativity
- Determination and teamwork
- Strong work ethic
- Excellent multi-tasker with a focus on efficiency
- Even-tempered
- General business knowledge
- Excellent customer skills
- Ability to learn software quickly
Benefits
- Health/Dental/Vision/Life Insurance
- Company matched 401(k) plan
- Vacation and Sick Time
- Paid Holidays
Ready to Take Your Career to the Next Level?
Take the first step toward your future. Please send your resume & cover letter to Norm Kievit, Staffing Specialist via email. - 22 Days Ago
Computer technician
- BC Tech Pro
-
State College, PA
FULL_TIME
- Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience wit...
- 29 Days Ago
Computer Field Technician
- BC Tech Pro
-
State College, PA
FULL_TIME
- Company DescriptionBased out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on comput...
- 2 Months Ago
Computer Field Technician
- BC Tech Pro
-
Duncansville, PA
FULL_TIME
- Company DescriptionBased out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on comput...
- 2 Months Ago
Security Systems Integrator-State College/Williamsport
- Berkshire Systems Group, Inc
-
State College, PA
FULL_TIME
- DescriptionWho We Are:Berkshire Systems Group, Inc. is recognized as one of the Best Places to Work in PA for 2022 & 2023, with over 40 years of experience as a leading systems integration company. We...
- 5 Days Ago
Entry Level Computer Repair Technician
- Mobile Kangaroo
-
State College, PA
FULL_TIME
- Entry level Computer Repair Technician We are looking for an entry level / experienced iPhone/Computer repair technician. If you have prior experience taking apart devices we can train to become a tec...
- 2 Days Ago
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0 Computer Systems Analyst jobs found in Altoona, PA area
IT support engineer
- SISL Global
-
Ebensburg, PA
- Overview:- Laptop Deployment Project Resource required for 3 Months 3rd party BGV will be conducted along with a drug te...
- 12/14/2024 12:00:00 AM
Travel Echo Technologist - $2,089 per week
- Hiring Now!
-
Johnstown, PA
- OneStaff Medical is seeking a travel Echo Technologist for a travel job in Johnstown, Pennsylvania. Job Description & Re...
- 12/14/2024 12:00:00 AM
Strategic Planning Analyst
- Mount Nittany Health
-
State College, PA
- Why Mount Nittany Health?: At Mount Nittany Health, we provide high-quality patient care with a unique combination of th...
- 12/13/2024 12:00:00 AM
IT Technician
- NPC
-
Claysburg, PA
- NPC has an exciting opportunity for an IT Technician to join the Information Technology Team and support our continued g...
- 12/13/2024 12:00:00 AM
Travel Echo Technologist - $2,248 per week
- Hiring Now!
-
Johnstown, PA
- Focus Staff is seeking a travel Echo Technologist for a travel job in Johnstown, Pennsylvania. Job Description & Require...
- 12/13/2024 12:00:00 AM
Travel Echo Technologist - $2,200 per week
- Hiring Now!
-
Johnstown, PA
- Anders Group is seeking a travel Echo Technologist for a travel job in Johnstown, Pennsylvania. Job Description & Requir...
- 12/12/2024 12:00:00 AM
Information Technology Business Analyst
- Insight Global
-
Altoona, PA
- Insight Global is seeking an IT Business Analyst to support a large retail client headquartered in the greater Pittsburg...
- 12/11/2024 12:00:00 AM
Software Engineer - Full Stack
- Concurrent Technologies Corporation
-
Johnstown, PA
- Software Engineer - Full Stack Concurrent Technologies Corporation Hybrid within Johnstown, PA Minimum Clearance Require...
- 12/10/2024 12:00:00 AM
About Altoona, Pennsylvania
Altoona is a city in Blair County, Pennsylvania, United States. It is the principal city of the Altoona Metropolitan Statistical Area (MSA). The population was 46,320 at the time of the 2010 Census, making it the eleventh most populous city in Pennsylvania. The Altoona MSA includes all of Blair County and was recorded as having a population of 127,089 at the 2010 Census, around 100,000 of whom live within a 5-mile (8.0 km) radius of the Altoona city center according to U.S. Census ZIP Code population data. This includes the adjacent boroughs of Hollidaysburg and Duncansville, adjacent township...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Computer Systems Analyst jobs
$58,562 to $72,414
Altoona, Pennsylvania area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Computer Systems Analyst do?
Computer Systems Analyst in Cambridge, MA
Create custom Federal Personnel Payroll System (FPPS) queries to provide analysis for regularly scheduled reporting, surveys, benchmarking and ad hoc requests.
March 18, 2023
Design and customization of SharePoint lists, document libraries, web part pages, content types, workflows, views, sites and more with and without SharePoint Designer.
April 07, 2023
Computer Systems Analyst in Fremont, CA
Requires proficiency in Quality Center, QTP, SQC query, COBOL/JCL, TSO/ISPF, Autosys, Oracle Pl/SQL, MS Office, Test Director, SDLC, Windows, Unix, VBScript, Load Runner.
December 06, 2022
Computer Systems Analyst in Hyattsville, MD
Review and Analysis system information processing or computation needs, and propose functional improvements of the application around outdated business processes.
February 14, 2023