POSITION SUMMARY

CORE RESPONSIBILITIES

• Develop and execute annual business operations plans and budgets for calibration services in support of the company’s financial and non-financial objectives and support the implementation of company quality and operations initiatives.
• Develop and execute a strategic, sustainable plan to deliver high-quality service and grow loyalty with customers across all services.
• Ensure coordination and execution of all safety responsibilities/initiatives in partnership with other departments including execution of proper testing and technical training.
• Serve as the geographic focal point for calibration service activity including providing project resources where required and ensuring P & L oversight.
• Manage the cancellation avoidance process on all accounts with a focus on Top 20 and "at risk" programs.
• Develop and maintain strong relationships with key customers and influential industry consultants through personal contact and staff assignments.
• Grow portfolio unit count and value above market standards.
• Develop and execute a market plan to direct company services' sales for orders entered objective relating to price, volume, mix, and market share across various geographies.
• Manage, mentor, and lead a team to deliver and drive their KPIs using appropriate performance management methods.
• Plan, schedule, and assign workload requirements interfacing skill levels of field and administrative personnel to the needs of the operation through Salesforce Field Service.
• Initiate procedures and leadership practices to create a business environment for participative management; and pro-active employee relations; maintain the high morale of subordinates and be a strong, aggressive supporter of the business unit’s management philosophy and practices.
• Set expectations for Field Technician engagement by ensuring the completion of on-time service, quality walks, schedule reviews, performance reviews, and ride-along.
• Manage field service activities for parts inventory, company tools, vehicles, and other fixed assets for the most cost-effective results.
• Responsible for supporting net working capital and overseeing appropriate asset management measures and billing procedures.
• Responsible for legal interface of procedures like collection efforts and contractual disputes
• Drive process and tooling compliance across Service, Sales & Operations
• Other core competencies will be defined by your direct supervisor/manager

CORE COMPETENCIES:

• Demonstrates the highest level of detail orientation, organizational skills, and the ability to multi-task efficiently.
• Demonstrates a sense of urgency to attain and exceed desired results.
• Demonstrates a sense of confidentiality.
• Ability to leverage a variety of resources and work through others.
• Ability to balance simultaneous projects while meeting assigned project timelines.
• Advanced oral and written communication skills with the ability to write and edit business correspondence.
• Willingness to learn and perform any/all work duties.
• Forward-looking thinker, who actively seeks opportunities and proposes solutions.
• Must have the ability to make recommendations to effectively resolve problems or issues, by using wise judgment that is consistent and partnering with upper management and HR.
• Other core competencies will be defined by your direct supervisor/manager.

CORE EXPERIENCE AND EDUCATION

• MBA or MA in a related field.
• BA/BS Business / Management / Engineering.
• Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; and legal awareness of contract terms and conditions.
• Ten to fifteen years in various assignments within the Calibration Service industry, or another service-oriented business.
• Experience managing a full P&L for an industrial company.
• Working knowledge of Microsoft Word, PowerPoint, and Excel. Salesforce experience is preferred.
• Administer field resources to satisfy customer requirements for the service of products to Division objectives for quality, reliability, and profitability.
• Allocation of human and financial resources for cost-effectiveness and customer satisfaction.
• Analyze and advise changes in sales and field coverage, new products, price realization, and competitor’s actions.
• Recognizing internal and external changes occurring in the business environment and adjusting the resource focus to capitalize on those changes.
• Persuasion is required both internally and externally.
• Must have knowledge, technical and management skills, credibility, and negotiating and communication skills.
• Ability to travel as needed for the role, estimated at 10-25%.
• Valid Driver’s license.
• Knowledgeable in Salesforce within the Field Service area.