Consumer Credit Manager supervises underwriting operations and oversees the loan application review process to determine loan eligibility and terms. Coordinates the day-to-day activities of the underwriting team to ensure that loan screening is conducted timely, accurately, and in compliance with all regulations. Being a Consumer Credit Manager provides loan options or product recommendations based on qualifications and keeps the team updated and informed of new products, regulations, or product changes. Assists customers through the loan process by researching and answering complex or unique customer inquiries, clarifying details, and coordinating with internal parties. Additionally, Consumer Credit Manager requires a bachelor's degree. Typically reports to a manager. The Consumer Credit Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Consumer Credit Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Purpose/Duties:
Assists the VP of Loss Prevention in planning, organizing and directing the day-to-day activities of the Debt Resolution/Loss Prevention Department. Manages, coaches and coordinates the daily activities of the Debt Resolution advisors. Ensures timely and compliant collection and recovery efforts. Maximizes technology and best practices to ensure a high level of productivity. Manages the relationship with our vendor that is responsible for collecting on early stage delinquent accounts for the Credit Union. Recommends actions such as loan modifications, repossessions, foreclosure, and filing suits. Monitors debt resolution costs. Identifies trends and provides feedback to the VP Loss Prevention as well as the Delinquency and Charge-off Committee members. Keeps management advised of all critical issues and identifies and reports leading risk indicators. The Debt Resolution Manager will assist the VP of Loss Prevention with developing and implementing departmental goals, strategies and objectives and foster an environment conducive to member satisfaction as well as employee achievement and fulfillment. Must participate in training annually, or as required for BSA and Privacy Act.
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Benefits:
Achieva Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, age.
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