Consumer Loan Collection/Recovery Manager jobs in Pittsfield, MA

Summary of Position:

At Brattleboro Savings & Loan we foster a culture of excellence and teamwork and we encourage creative thinking and respect diversity. We promote an environment where team members are engaged, supportive of one another, and enthusiastic about serving our customers.

This full-time position, located at our Main Office, is responsible for providing fast, friendly, and efficient service to customers in the handling of their banking transactions and requests for information while maintaining proper security procedures at all times. Some Saturdays will be required.

Essential Duties and Responsibilities:

• Provides friendly, fast, and efficient service to customers by handling deposits, withdrawals, cashing checks, closing accounts, processing loan payments, and payoffs, processing cash advances, etc. Providing access to safe deposit boxes, re-pinning debit and ATM cards, and helping with customer concerns and questions. Responds to customer’s requests for information regarding banking services and cross sells as appropriate. Refers more complex transactions to the appropriate team member.
• Performs daily responsibilities such as processing night drop deposits and mail transactions. Prepares recap sheets for Finance Department. As requested, opens and closes branch following proper operational and security procedures.
• Counts, proves, and packages currency and coin.
• Balances daily according to procedures.
• Maintains superior customer service through the following ways but is not limited to: quickly making eye contact and providing a friendly greeting to all customers in the bank, using customer’s name during transaction, thanking customer for the business and finding other ways to create a friendly professional rapport with customer.
• Maintains a neat work area and maintains customer confidentiality.
• Works with the rest of the Retail banking team and other operational areas using good communication and a positive attitude to maintain a team atmosphere.
• Performs other duties and responsibilities as assigned.

Education, Skill, and Experience Requirements:

• Basic computer skills
• Excellent math skills
• Excellent oral communication skills
• Ability to interact with a variety of personalities
• Ability to cross sell bank products
• Strong interpersonal skills

Physical Requirements:

• May be required to lift up to 50 lbs
• Will be required to move bags or other containers of coins
• Will be required to stand for extended periods of time
• Extensive keyboarding required
• Occasional bending and stooping required

An Equal Opportunity/Affirmative Action Employer

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Brattleboro, VT 05301: Relocate before starting work (Required)

Work Location: In person