Consumer Loan Collection/Recovery Manager jobs in Washington

Description

Sound is looking for…

A Consumer Loan Processor to join our team! As a Consumer Loan Processor, you will assist members with inquiries, requests, and/or issues in a friendly, respectful, courteous, and professional manner. In this role, you will uphold the Credit Union's commitment to creating a welcoming and professional environment. You will contribute to enhancing member satisfaction and retention by processing and funding various consumer loans within set lending authority boundaries.

At Sound you will experience…

• Our purpose which is “to stand with you through all waves of life”. Every day, our employees help us to live this purpose. We believe in empowering our employees to do the right thing. 
• A diverse workforce with an inclusive and supportive environment.
• Besides competitive pay, we offer career growth, and we hold a benefits package that’s consistent with our purpose, personalities, and values.
• Teams that are living out the credit union philosophy of “people helping people”.
• Fellow employees who are dependable, genuine, inclusive, and resourceful.
• Leaders of Sound Credit Union who embrace our Brand Purpose. At Sound, we recognize our actions strongly impact our Brand-led culture. Therefore, we commit to consistently serve as Brand Advocates by modeling desired behaviors to inspire others through being Supportive, Open, Unified, iNclusive, and by Doing the right thing.
• Learn more about our company culture here!

As a Consumer Loan Processor you will…

• Process and fund a full range of consumer loans within lending authority limits; evaluate background information including employment history, credit history and debt to income ratio of applicants for consumer loans, including, auto, boat, RV and motorcycle, lines of credit, VISA credit cards and personal loans.
• Review and verify loan applications for completeness and accuracy.
• Ensure compliance with all relevant regulations and internal policies.
• Communicate with members to gather any additional information or documentation needed for loan processing.
• Analyze credit reports and financial statements to assess the applicant's creditworthiness.
• Process loan applications efficiently and accurately within specified timeframes.
• Collaborate with underwriters to resolve any application discrepancies or issues.
• Maintain detailed and organized loan files for auditing and compliance purposes.
• Follow up on loan applications to ensure timely funding and disbursement.
• Ensure all documents and information is complete prior to disbursement.
• Analyze pay stubs and tax returns to determine income verification.
• Stay up to date with industry trends and regulations related to consumer lending.
• Provide high priority to member satisfaction; act in accordance with Sound Credit Union’s Brand expectations. 
• Report to work on time, as scheduled and abide by Sound Credit Union’s Personnel Policy concerning attendance.
• Maintain intra/interdepartmental workflow by providing information to and cooperating with co-workers and working on variety of special department projects as needed.
• Stay current with operational changes and required trainings.
• Make a connection with members by developing genuine and trusting relationship to understand their financial needs and recommend appropriate products and services that support members through all waves of life.
• Team member interactions are an essential function of this position; therefore reliability and full time-attendance is required.

Qualifications

Our ideal candidate will bring to the team…

• Two years’ experience processing consumer loans; within a financial institution preferred.

In addition:

• Must be bondable
• Employer sponsorship to secure or maintain employment authorization not available

As a team member of Sound, you will receive…

• These benefits in support of a true work/life balance:
  • Full medical, dental, vision, and disability for the employee [yourself] with premiums paid by Sound
  • 401(k) with 4% match - Plus discretionary profit share of up to 5% of annual salary
  • Three weeks Paid Time Off (PTO) accrued annually
  • 5 employer paid work/life balance days
  • 10 paid federal holidays every year
  • Employee assistance program for wellness counseling
  • Gym/lifestyle reimbursement
  • Free and/or discounted banking services with Sound
  • Employee Charitable Matching & Volunteer Program
  • Employee bonus program
  • Tuition assistance
  • ORCA pass
• Incentives available for multilingual speakers

Your compensation:

At Sound Credit Union we believe in paying our employees a fair and living wage. Individual offers are made dependent upon a candidate’s prior experience and education level as it pertains to their role. This strategy promotes a talented and empowering work environment that we hope you will be a part of! Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates, which allows us to offer merit-based salary increases.

Minimum: $24.62
Midpoint: $30.77
Maximum: $36.92

Your hours:

A in-person schedule Monday - Friday: 8:30 am – 5:30 pm

In your in-person role you will be engaging with members on a day-to-day basis as the face of Sound Credit Union! Your active participation with coworkers and managers is an essential part of your impactful work.

About Sound Credit Union…

Sound Credit Union (Sound) was founded in 1940 and is one of Washington State’s largest credit unions. We have 26 full-service branches located throughout the Puget Sound region. At Sound, we pride ourselves on making connections with our members, employees, and community. We’d love to share more about why Sound is somewhere you want to be, apply now, and visit our website at: www.soundcu.com.

The future is in our hands…

Sound Credit Union is proud to be an Equal Opportunity and Affirmative Action employer that is committed to diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, veteran status, disability, age or any other protected status.

People of color, women, LGBTQIA , veterans and persons with disabilities are encouraged to apply!