Consumer Loan Collection/Recovery Supervisor jobs in Lancaster, CA

• This position is responsible for the leadership and supervision of the Escrow servicing functions overseeing the day-to-day operations and activities related to all mortgage, HELOC and consumer loan activities. The multi- faceted department manager is accountable for the tracking of escrow and sub-servicer monitoring.
• The escrow supervisor role will be responsible for several functions including all Hazard, Flood, Mortgage Insurance, Escrow Analysis, Tax processes, etc. Responsible for the management and performance of key vendors and the interaction with key internal partners.
• Responsible for the coordination of information requests and responses required as part of any internal and/or external audits, exams and/or reviews.
• Manage all compliance and legal changes impacting escrow activities, including the communication/notification with team and vendors, system changes, policy and procedure changes, etc.
• Serve as the SME/focal point for Escrow on all transfer/acquisition projects.
• Ensure all activities are compliant and focused on providing exceptional customer service and experience.
• Must ensure all controls are being properly monitored and worked by the team.
• Works diligently with internal partners to ensure all processes are compliant with the major federal and state regulations including RESPA, TILA, SCRA, FCRA, FACTA, EDAAP, etc and must respond and review to all escrow related complaints.
• Must collaborate regularly with internal and external customers.
• Hazard
• Flood
• Insurance
• Mortgage Insurance
• Taxes
• Escrow Analysis
• External/Internal audit management
• Complaints
• Customer Service
• Vendor Management
• Project management
• Excel Proficiency
• QC
• Policy, Procedure, and Job aid management

• Manages a team responsible for boarding and funding new and renewed consumer loans such as 1st mortgage and various loan products. Ensures all advances, wires, payment, payoffs, and prepare appropriate GL entries for balancing while maintaining quality assurance on the complex loans being booked in FIS.
• Manage pipeline and provide direction to the team as well as completing core boarding functions when necessary to avoid a backlog situation.
• Act as the gatekeeper for loans and ensure regulatory requirements and bank policies are met prior to having the team board loans
• Writes procedures and checklists, streamline processes, and work reports to facilitate quality output
• Responsible and accountable for appropriate quality controls of loans boarded, services provided and processes that are established
• Approves wires that are less than $1million

Must-Have*

• Minimum of 5 years of loan operations experience with a financial
• Minimum 5 years of experience managing people in a lead capacity preferably with a financial institution/loan environment, with an emphasis in customer service and meeting deadlines
• Minimum 5 years of MS office experience

Skills and Knowledge

• Excellent working knowledge of mortgage operations.
• Proven ability to lead, coach, and mentor.
• Ability to communicate effectively
• Able to adjust to new changes
• Able to handle a heavy volume of transactions and multiple tasks.
• Detail oriented with strong follow-up skills.
• Able to manually compute accrual adjustments.
• Skillful with Excel, work and PowerPoint