Consumer Loan Collection/Recovery Supervisor supervises a team of recovery representatives in consumer collection activities. Coaches team to achieve collection targets. Being a Consumer Loan Collection/Recovery Supervisor directs initiatives and policies to improve collection process. May require a bachelor's degree. Additionally, Consumer Loan Collection/Recovery Supervisor typically reports to a manager or head of a unit/department. The Consumer Loan Collection/Recovery Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Consumer Loan Collection/Recovery Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
NATURE AND SCOPE:
Reports to the Manager, Consumer Loan Member Support. Engages with members and potential members who have applied for consumer loan products through the branch, call center, and online/digital channels. Gather, prepare, and process all necessary documentation through these channels for consumer loan applications. Examines documents to ensure accuracy and compliance with existing underwriting guidelines. This position will be responsible for ensuring all documents required for loan processing and closing are received, complete, and ready.
REQUIREMENTS:
1. High school diploma or equivalent and minimum of one year of lending or financial experience. A combination of education and experience will also be considered.
2. Previous lending experience preferred.
2. Knowledge of all types of consumer loans and a general understanding of underwriting guidelines preferred.
3. Demonstrated ability to understand and explain credit bureau reports, liaise with members in satisfying loan stipulations, and schedule closings preferred.
4. Demonstrated ability in providing excellent customer service.
5. Experience or ability to gain proficiency in all programs and systems used for this job including Microsoft Office products and systems related to consumer lending.
6. Excellent verbal and written communication skills, problem solving skills, organizational skills and the ability to work independently.
7. Proven ability to organize work, balance multiple priorities, manage a variety of projects in a fast-paced, flexible work environment with strong attention to detail and within defined deadlines.
8. Demonstrated ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality.
9. Must have or be able to attain National Mortgage Licensing System Registration (NMLS#).
10. Must develop a thorough understanding of company policies and procedures as they relate to the position. Must comply with all company policies and procedures and job related state and federal laws and regulations.
PRINCIPAL ACCOUNTABILITIES:
1. Partners closely with Consumer Loan Underwriting, Consumer Loan Processing, Personal Financial Officers, and Branches to identify documentation requirements for each specific loan.
2. Contacts members to collect necessary loan documentation, i.e., pay stubs, W2, purchase contracts etc.
3. Verifies accuracy of loan applications according to current policies and procedures, and then inputs information into the current lending system when applicable.
4. Informs members of items needed for closing, i.e., title of vehicle, seller requirements, etc.
5. Coordinates the preparation of the closing documents in an accurate, error-free manner.
6. Uses independent judgment, processes multiple types of consumer loans and modifications.
7. Cross sells GAP, Mechanical Breakdown and Debt Protection and offers other identified cross sell opportunities to members.
8. Monitors daily/weekly/monthly reports to ensure no applications reach more than 30 days before decisioning.
9. Performs other duties as assigned.
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