Consumer Loan Collection Supervisor supervises a group of consumer loan collectors and assists in developing strategies to minimize collection portfolio loss. Assists in designing and administering collection processes, policies, and procedures, also supervises use of computerized collection systems. Consumer Loan Collection Supervisor, a level I supervisor is considered a working supervisor with little authority for personnel actions. May require a bachelor's degree in area of specialty. Additionally, Consumer Loan Collection Supervisor typically reports to a manager or head of a unit/department. The Consumer Loan Collection Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Consumer Loan Collection Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Description
Department: Branch Operations
Days of Work: M-F; One Saturday morning/month, 9-12:00 PM
Salary range minimum: $20.24
Location: Rochester, MN
FLSA Status: Nonexempt
Schedule: Full time
Hours/Pay Period: 80
Remote Worker: No
Job Summary
Responsible for producing a high volume of quality consumer loans by exercising skill and judgment in the extension of credit to members. Accesses credit reports and provides counsel and assistance to credit union members in making informed credit decisions. Provides advice and guidance to other MEFCU personnel regarding lending objectives, policies, and procedures within the scope of the Consumer Loan Officer position. Effectively cross-sells credit union products.
Requirements
Education and Experience Requirements
A high school diploma or equivalent AND two years of consumer loan experience while working in a financial institution.
Internal candidates currently meeting performance standards in a Member Service Representative or Member Contact Center Representative role will also be considered.
All employees must be bondable by MEFCU’s insurance policy. Continued employment is subject to maintaining favorable bondable status per insurance standards.
Applicants must submit and successfully pass a pre-employment background check and drug screening as a condition of employment with Mayo Employees Federal Credit Union.
Knowledge, Skills, and Abilities
Employees in this position are expected to possess and demonstrate the following knowledge, skills, and abilities throughout their employment:
Knowledge of: overall credit union philosophy and operations, loan products and promotions, current lending practices, financial industry standards and best practices, regulatory requirements
Skill in: organization, time management, interpersonal communication, providing superior customer service, written and verbal communication, developing good rapport with a diverse group of people, Microsoft Office Suite
Ability to: cross-sell loan and non-loan products, perform multiple tasks simultaneously with a high degree of accuracy, analyze issues, communicate effectively, work independently and as part of a team
Physical and Environmental Criteria
This physical effort required to perform this position is best described as: Sedentary. Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. The majority of this position involves computer work, which requires fine dexterity in the continuous movement of the wrist and fingers.
Sensory requirements necessary in the performance of the essential functions of this position include: sight, hearing, touch.
Environmental conditions that may exist in the performance of the essential functions of this job include: None.
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