Consumer Loan Processing Supervisor supervises the day-to-day loan processing operations involved with the origination and documentation of various types of loans. Implements processes and procedures to maintain accuracy and completeness of required documentation. Being a Consumer Loan Processing Supervisor tracks team performance against established metrics and standards for speed, quality, and customer service. Performs quality checks and resolves issues. Additionally, Consumer Loan Processing Supervisor prepares reporting for internal departments and external agencies. Participates in audit requests and processes. Delivers new hire and team training. Provides updates on policy and regulatory requirements and changes. May require an associate degree or equivalent. Typically reports to a manager. The Consumer Loan Processing Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Consumer Loan Processing Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Description
Position Purpose
The Consumer Loan Specialist provides critical support to the lending team by delivering exceptional member service when obtaining consumer loans. As a Consumer Loan Specialist, you will assist with timely processing and closing of our members’ direct and indirect consumer loans. This role will focus their efforts on building relationships with existing TAPCO members, providing cross sale opportunities and ensuring excellent member service.
Base Expectations
Embraces and lives TAPCO's Values.
Core Competencies
Member Focus: Build strong relationships inside and outside the organization while delivering member-centric solutions.
Instills Trust: Building trust by making good and timely decisions while consistently achieving results, even under challenging circumstances.
Drives Results: Making good and timely decisions while consistently achieving results, even under challenging circumstances.
Cultivates Innovation: Creating new and better ways for the organization to be successful even during times of uncertainty.
Position Responsibilities
Requirements
Position Qualifications:
Position Working Conditions
Salary Range: $20.37 - $25.46 per hour
Benefits
TAPCO offers a comprehensive benefit package:
Diversity, Equity, Inclusion, Belonging, and Accessibility (DEIBA) Purpose Statement
TAPCO embraces diversity, equity, inclusion, belonging, and accessibility (DEIBA) and is committed to creating a workplace where all stakeholders involved, regardless of gender, race, ethnicity, national origin, age, sexual orientation, identity, education, or limited mobility and abilities, feel valued and respected.
Equal Opportunity Employer Statement
TAPCO Credit Union is an equal opportunity employer that is committed to diversity and inclusion in the workplace. As a people-centric organization, we believe every employee and applicant has the right to work in surroundings that are free from all forms of unlawful discrimination.
TAPCO does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service or veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
Equal employment opportunity applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, termination, layoff, leave of absence, and general treatment during employment.
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