Consumer Loan Processor jobs in Albany, NY

Who We Are

Consumer Directed Choices (CDChoices) is a nonprofit organization in Albany, NY, that empowers people to choose their own home care. As the premier provider of Consumer Directed Personal Assistance (CDPA), a Medicaid-funded program, we have over 20 years of experience empowering consumers to live independently.

With superior customer service from trustworthy, knowledgeable staff and as the New York State CDPA leader for expertise, efficiency, and innovation, CDChoices was given the 2019 Nonprofit of the year award. CDChoices was also awarded the Best Place to Work at the 2023 Guilderland Chamber Business Awards.

Join Our Team

We are seeking a Program and Payroll Data Assistant to join our team. Are you a highly organized, dependable, and customer-focused individual with strong follow-up and problem-solving skills? Then we want you!

Job Summary

The Program and Payroll Data Assistant will be responsible for the timely and accurate weekly processing of personal assistant hours and communicate any discrepancies or issues to appropriate individuals to expediate resolution. This individual must be tech-savvy as this position will work with new and existing technologies to ensure personal assistant hours are processed for billing and payroll in accordance with internal and external rule, policies, and procedures. This Program and Payroll Data Assistant will also provide ongoing support to new and exiting program participants utilizing services.

As the Program and Payroll Data Assistant, you will...

• Ensure recorded personal assistant electronic visits are transmitted from the Electronic Visit Verification (EVV) system into existing systems for payroll and billing.
• Enter data for billing and payroll into systems.
• Review, edit, and verify payroll and billing data for accuracy and necessary approvals prior to data submission to appropriate personnel.
• Contact Employers regarding issues or discrepancies with personal assistant hours.
• Serve as a point of contact for Employers and personal assistants with questions regarding payroll.
• Assist Employers and personal assistants with troubleshooting EVV systems issues.
• Processes authorizations and new hire paperwork.
• Perform corporate compliance audits as requested.

Qualifications, Knowledge, and Skills

Required

• Associates degree in Business, Finance, or a related field.
• Minimum 2 years’ experience in accounting support, administrative or payroll role.

Preferred

• Bachelor's degree.
• Knowledge and support of independent living philosophies preferred.
• Personal experience with disabilities or professional experience working with or for an agency that serves seniors and/or people with disabilities preferred.

Equivalent combination of education and experience will be considered.

The ideal candidate must have a friendly demeanor and have with the ability to work in a fast-paced environment. Additionally, the individual must have:

• Exceptional attention to detail, thoroughness, and accuracy.
• Ability to work under pressure and tight deadlines.
• Must be able to handle high call volume.
• Highly organized with the ability to handle multiple tasks and prioritize workload effectively.
• Must be quick to learn new technology.
• Must be comfortable using technology.
• Proficient computer skills including MS Office Suite (Outlook, Access, Excel, Word) and general office equipment skills.

Benefits

• 100% company paid medical and dental insurance
• Vision Insurance
• Sick, Vacation, and Personal time
• 10 Paid holidays plus 2 floating holidays
• 401k
• Educational benefits
• Gym membership reimbursement
• Casual Dress Code
• And much more…

CDChoices, Inc. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $22.17 - $27.72 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Are you able to work in Albany, NY 12205?
• Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?

Education:

• Associate (Required)

Experience:

• Payroll: 2 years (Preferred)
• Customer service: 2 years (Required)

Work Location: In person