Contact Center Quality Manager jobs in the United States

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2020 Salary.com)

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Onsite Manager - Large Distribution Center
  • Nelson Staffing
  • Fairfield, CA
  • ... quality management of all contingent workers at the client site; main point of contact for all ... work in the distribution center * Informs candidates of job duties and responsibilities ...
  • yesterday

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RN - Quality Program Manager
  • CHI Franciscan St. Joseph Medical Center
  • Tacoma, WA
  • The Quality Program Manager is responsible for planning, implementing and evaluating evidence-based ... Serves as the primary quality contact for the assigned facility or regional quality program for ...
  • 2 days ago

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Lending Contact Center Officer
  • iQ Credit Union
  • Vancouver, WA
  • Develop new managed relationship members using Member On-boarding strategy. Maintain a thorough ... Initiate daily quality assurance/sales calls to build relationships with members and increase use ...
  • 3 days ago

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Director of Workforce Management
  • EDI Specialists, Inc.
  • Raynham, MA
  • Achieve phone service level goals through high quality forecasting, scheduling, and real time management. Perform analysis of contact center data to provide insight into reasons for calls, employee ...
  • 3 days ago

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Vice President of Quality & Risk Management (Medical Center)
  • Jobot
  • Tallahassee, FL
  • Great Vice President of Quality & Risk Management opportunity! This Jobot Job is hosted by: Reggie ... contact information to for immediate consideration. Interested in hearing more? Easy Apply now by ...
  • 3 days ago

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Manager, Home Health Hospice
  • CHI Franciscan St. Joseph Medical Center
  • Tacoma, WA
  • Our mission is to deliver high quality care that meets our patients' medical needs while providing ... If you need a reasonable accommodation for any part of the employment process, please contact us by ...
  • 3 days ago

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Customer Experience Quality Manager
  • Postmates Corporate
  • Nashville, TN
  • Customer Experience Quality Manager, CX Operations (M7, Ops, Internal/External) Postmates is on a ... Has 7 years providing outstanding customer service, preferably in the technical, contact center ...
  • 3 days ago

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RN - Home Health
  • Mercy San Juan Medical Center
  • Carmichael, CA
  • Overview: Mercy San Juan Medical Center, a Dignity Health member, is a nationally recognized ... to manage the care in the home. Responsibilities include visiting the mature adult in their ...
  • 4 days ago

Income Estimation for Contact Center Quality Manager jobs
$66,158 to $99,700