Contact Center Quality Manager jobs in the United States

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2022 Salary.com)

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Technical Project Manager
  • Fred Hutchinson Cancer Research Center
  • Seattle, WA
  • Overview Fred Hutchinson Cancer Center is an independent, nonprofit, unified adult cancer care and ... Act as the web developer main point of contact for disseminating information as needed * Analyze ...
  • 2 days ago

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Hybrid Quality Assurance Specialist (Call Center)
  • A-Line Staffing Solutions
  • Austin, TX
  • If you are interested in this Hybrid QA Specialist position, please contact Haris Jaganjac at 847 ... Knowledge and application of computer systems for word processing and complaint management
  • 3 days ago

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Manager, Customer Retention - Renewal Sales
  • Kapitus
  • Los Angeles, CA
  • Contact, manage, and follow up with merchants' requests, concerns, and needs in a timely fashion ... Experience driving metric and quality performance * Experience in performance management and ...
  • 3 days ago

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Physician Assistant
  • Urgent Team Management
  • Graysville, GA
  • ... and frequent contact with others. • Performs medical assessment, treatment, management and ... Center Leadership and other staff to ensure operations are consistent with medical policy and ...
  • 3 days ago

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Product Manager, Zoom Contact Center
  • Zoom
  • Salem, OR
  • ... Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. Were ... Help manage internal resources to ensure on-time completion of projects * Promote our product and ...
  • 3 days ago

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Construction Project Manager
  • Kelly
  • Racine, WI
  • Please contact Taryn Carbone (taryn.carbone@kellyservices.com) for immediate consideration. Why ... Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A ...
  • 3 days ago

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Center Manager (In-Center Dialysis)
  • Satellite Healthcare
  • Jamestown, CA
  • The Center Manager (RN) role coordinates the care and quality of treatments for patients so they can have life, but also a quality of living. The leader in this role conducts proactive planning and ...
  • 4 days ago

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Assistant Service Center Manager-32 Chesterfield
  • Valvoline Instant Oil Change
  • Wildwood, MO
  • Responsible for inventory, labor management and financial performance of the service center ... Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a ...
  • 5 days ago

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Business Development Manager - Call Center Services
  • Quality Contact Solutions
  • Remote in Oklahoma City, OK FULL_TIME
  • Do you have call center or telemarketing management experience? Are you looking for career advancement? Are you ready to...
  • 23 Days Ago

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Quality Assurance Manager
  • Superior Contact
  • Hybrid remote in Marquette, MI FULL_TIME
  • Position Summary: The Quality Assurance Manager is responsible for maintaining the quality standards as defined by our c...
  • 8 Days Ago

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Business Development Manager - Call Center Services
  • Quality Contact Solutions
  • Remote in Oklahoma City, OK FULL_TIME
  • Do you have call center or telemarketing management experience? Are you looking for career advancement? Are you ready to...
  • 23 Days Ago

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Quality Assurance Manager
  • Superior Contact
  • Hybrid remote in Marquette, MI FULL_TIME
  • Position Summary: The Quality Assurance Manager is responsible for maintaining the quality standards as defined by our c...
  • 8 Days Ago

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Go Army Contact Center Quality Control Manager
  • NORTH SOUTH CONSULTING GROUP, LLC
  • Radcliff, KY FULL_TIME
  • Job Description: The Go Army Contact Center Quality Control Manager (QCM) is responsible for the compliance of all Go Ar...
  • 10 Days Ago

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Contact Center Quality Manager (Open to Remote)
  • Experian
  • Remote in Allen, TX FULL_TIME
  • Company Description Experian is the world’s leading global information services company, unlocking the power of data to ...
  • 2 Months Ago

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#2989 - Quality Engineering Manager
  • Quality Engineering Manager - Qualitest
  • Austin, TX FULL_TIME
  • Are you interested in working with the largest independent software testing company? Read on! Qualitest is looking for Q...
  • 1 Month Ago

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Manager of Operations - Contact Center
  • The Crisis Center
  • Tampa, FL FULL_TIME
  • Position SummaryThe Crisis Center of Tampa Bay brings help, hope, and healing to people facing serious life challenges o...
  • 9 Days Ago

Income Estimation for Contact Center Quality Manager jobs
$69,837 to $105,260