Contact Center Quality Manager jobs in the United States

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2021

Program Manager - Community Health and Research - NWA
  • UAMS Medical Center
  • Fayetteville, AR
  • Develops and adheres to quality control standards for assessment process for tracking participant ... If you need a reasonable accommodation for any part of the employment process, please contact us by ...
  • 13 hours ago

Manager, Customer Service Center
  • Medical Transportation Management Inc.
  • Eugene, OR
  • The Manager, Customer Service Center will ensure that production, quality, and contract standards ... If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or tal
  • 14 hours ago

Sr. Manager - Training, Content, Quality Assurance, and VOC
  • Seattle, WA
  • ... center content managers will improve front-line agent training, curricula, content, quality ... Oversee the contact quality assurance program that improves customer satisfaction and reduces ...
  • yesterday

REMOTE - Identity and Access Management Solutions Architect
  • Mercy Medical Center Clinton
  • Livonia, MI
  • Participates in various phases of the software development lifecycle to perform QA/architectural ... Serves as technical design owner and point of contact for product specific solutions. Reinforces ...
  • 3 days ago

055407-Call Center Rep / Contact Center Rep( Remote Job)
  • Capgemini Holding Inc
  • Oklahoma City, OK
  • Complying with turnaround time, productivity, and quality standards * Conveying resolution to ... Ability to effectively communicate with members and prescribers while managing multiple software ...
  • 4 days ago

Facilities Manager (Spanish Bilingual Required)
  • Planned Parenthood
  • Altadena, CA
  • ... quality operations. In this exciting opportunity, you will ensure administrative and health center ... Working in concert with Compliance and Security Manager, serves as a liaison and contact person ...
  • 5 days ago

Cloud Contact Center Management Consulting Manager, South
  • Accenture
  • Saint Petersburg, FL
  • Cloud Contact Center Management Consulting Manager Location: South Travel: 80% Accenture is a leading global professional services company, providing a broad range of services in strategy and ...
  • 5 days ago

Contact Call Center Manager for Urology Pod
  • Adventist Health System
  • Maitland, FL
  • Description Contact Call Center Manager - AdventHealth Medical Group- Contact Center Manager for ... quality services in a courteous and friendly atmosphere. * Oversees contact center start-up in new ...
  • 6 days ago

Income Estimation for Contact Center Quality Manager jobs
$67,470 to $101,667