Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Description
HRCU is a community credit union providing top notch service to our members and making a difference to our communities. We are Better, Not Bigger Banking. We believe in empowering our associates, providing an opportunity to thrive and make a career here at HRCU.
This is a full time hybrid position with a Saturday rotation (out at 1pm).
The Member Support Center offers service to our members by telephone, chat, mail, and email. As a Representative, you assist our members and potential members with requests, conducts financial transactions, explains services, and troubleshoots issues. Financial transactions include receiving checks, processing payments, transfers, account maintenance, opening accounts, and establishing services. Administrative duties may vary but not limited to account maintenance, records maintenance, product reports, deposit verification, and filing.
Requirements
Prior banking experience highly desired.
What we offer:
HRCU recognizes the importance of benefits that provide financial security for our employees and their families and is committed to providing a competitive benefits package to eligible employees. Our best-in-class benefits may include:
HRCU is a community-based credit union serving all of New Hampshire and York County Maine providing superior service to our members and making a difference in our communities. We believe in empowering our associates, providing an opportunity to thrive, and make a career at HRCU.
Applicant Instructions:
1.Resume and cover letter required. Updates and communication will come through the portal.
2.No phone calls please.
3.Direct hire – no recruiter, agency, or sales inquires please.
A background check including references, prior employment, social security trace, credit report, and national/county/local criminal records.
HRCU is an Equal Opportunity Employer (EOE). We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.
(keywords: teller, bank, financial, banker)
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