Contact Center Representative jobs in Addis, LA
Recently Added Contact Center Representative jobs
Contact Center Specialist
- Essential Credit Union
-
Baton Rouge, LA
FULL_TIME
-
Contact Center Specialist
Position Purpose
Responsible for explaining and cross selling Credit Union services and products to existing and potential members to establish account relationships. Responsible for responding to members requests, inquiries and/or problems relating to products, services, procedures applicable to both the depository and lending functions, and digital programs.
Duties and Responsibilities:- Receive member telephone calls originated in the contact center queue.
- Respond to members’ requests, inquiries, and problems.
- Verify information with member prior to disconnecting any calls/contact.
- Handle member contacts thoroughly and concisely.
- Monitor call volume and seek assistance during periods of high volume.
- Solve issues related to either depository or lending functions.
- Create member service requests for the Fulfillment Agent.
- Explain and cross sells Credit Union products and services to members and potential members.
- Recognize and consider the needs of the members to provide a superior online experience.
- Identify opportunities to strengthen members’ relationships through additional product and service offerings.
- Execute teller transactions, account transactions and loan transactions in a timely and accurate manner.
- Support Credit Union service initiatives such as online services.
- Stay abreast of services and product knowledge to handle most inquiries with minimum supervision.
- Maintain productivity log, member call back list, etc. according to expectations.
- Notify the Contact Center Assistant Manager or Manager if a problem, dispute, or complaint cannot be resolved at Contact Center Agent level.
- Maintain an open line of communications with Contact Center Manager and Assistant Manager on all member correspondence, outstanding issues, and department procedures.
- Maintain written procedures for position.
- Follow regulatory procedures in accordance with Federal and State Regulations
- Perform quality work within deadlines, with or without direct supervision, while adhering to company attendance policies.
- Knowledge of Bank Secrecy Act.
- Knowledge of Reg CC holds.
Major Accountabilities:- Receive member telephone calls originated in the contact center queue.
- Respond to members’ requests, inquiries, and problems.
- Verify information with member prior to disconnecting any calls/contact.
- Monitor call volume and seek assistance during periods of high volume.
- Create member service requests for the Fulfillment Agent.
- Execute teller transactions, account transactions and loan transactions in a timely and accurate manner.
NOTE: THE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE. IT MAY BE SUPPLEMENTED AS NECESSARY FROM TIME TO TIME
Job Specification
High school diploma required and some college level preferred.
Training Requirements:- Maintain working knowledge of Microsoft Office Products (word, excel, and office).
- Use of desktop and laptop computers.
- Working knowledge of other core systems.
- Annual training to ensure compliance with NCUA requirements, rules, and regulations.
Work Experience:- 1-2 years of previous experience in a financial institution setting.
- Six (6) months credit union member service experience.
Skills, Abilities, and Knowledge:- Ability to multi-task, write short correspondence, present information to the members, and cross sell Credit Union products and services.
- Problem solving and solid decision-making ability.
- Excellent written and verbal communication skills.
Physical Requirements
Perform primarily sedentary work on computer or laptop for an average of eight (8) hours per day. Must be capable of climbing/descending stairs in emergency situations. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.
Other Requirements
Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on confidential matters.
- 1 Month Ago
Call Center Representative (Inbound)
- DUDLEY DEBOSIER
-
Baton Rouge, LA
FULL_TIME
- Dudley DeBosier Injury Lawyers is a growing law firm with offices throughout Louisiana. We are seeking a motivated and customer-oriented individual to join our law firm as a Call Center Representative...
- 22 Days Ago
Call center representative
- MedMetrix
-
Gonzales, LA
FULL_TIME
- Customer Service / Remote - Anywhere in U.S. / Competitive Pay - As a Call Center Rep you'll : Respond to patient inquiries, requests, and disputes over the phone by clarifying, researching, locating,...
- 1 Day Ago
Call center representative
- Stout
-
Gonzales, LA
FULL_TIME
- Customer Service / Remote - Anywhere in U.S. / Up to $34 per hour / Medical, Dental, Vision, & Life / 401k match / PTO / 8 : 30a-5 : 30p EST - As a Call Center Rep you'll : Answer inbound and make out...
- 1 Day Ago
Call Center Representative I
- EFCU Financial Federal Credit Union
-
Baton Rouge, LA
FULL_TIME
- A three-time nominee and a three-time winner as a "Best Places to Work" in the Greater Baton Rouge Area, EFCU Financial is more than just a different place to work. It's so much fun here that even our...
- 11 Days Ago
Service Call Center Representative
- Price LeBlanc
-
Baton Rouge, LA
FULL_TIME
- As a growing company living by the motto “Driven to Excellence,” selecting new associates to join our team is the most crucial step in keeping our business successful. Our mission is to continue to ex...
- 12 Days Ago
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0 Contact Center Representative jobs found in Addis, LA area
Client Service Associate/Manager Position
- Ameriprise Financial
-
Baton Rouge, LA
- * Step into an instrumental role. Help conduct the smooth operation of a fast-paced-and friendly-financial planning offi...
- 4/27/2024 12:00:00 AM
Customer Service Representative
- AWC, Inc.
-
Baton Rouge, LA
- ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO001109 Show...
- 4/27/2024 12:00:00 AM
Customer Service Representative
- Ccpfresh
-
Baton Rouge, LA
- **Customer Service Representative** Capitol City Produce is looking to add an EXCEPTIONAL Customer Service Representativ...
- 4/26/2024 12:00:00 AM
Customer Service Representative
- Sparkhound, Inc.
-
Baton Rouge, LA
- ** Customer Service Representative** **Job Category****:** Call Center **Requisition Number****:** CUSTO01225 Showing 1 ...
- 4/26/2024 12:00:00 AM
Customer Service Representative
- Blaze Grills
-
Baton Rouge, LA
- **Customer Service Representative** at Blaze Baton Rouge We are looking for a highly organized Office Specialist for our...
- 4/26/2024 12:00:00 AM
Customer Service Representative
- Baton Rouge Water Company
-
Baton Rouge, LA
- Job Description Job Description Baton Rouge Water Company is searching for an experienced Customer Service Representativ...
- 4/25/2024 12:00:00 AM
Customer Service Representative
- Healthcare Outsourcing Network, LLC
-
Baton Rouge, LA
- Job Description Job Description We are a company located in Wheat Ridge, Colorado with clients around the United States,...
- 4/24/2024 12:00:00 AM
Customer Service Representative
- Walmart
-
Baton Rouge, LA
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/24/2024 12:00:00 AM
About Addis, Louisiana
Addis is a town in West Baton Rouge Parish, Louisiana, United States. The population was 3,593 at the 2010 census. It is part of the Baton Rouge Metropolitan Statistical Area.
Addis is located at 30°21′17″N 91°15′53″W / 30.35472°N 91.26472°W / 30.35472; -91.26472 (30.354585, -91.264672).
According to the United States Census Bureau, the town has a total area of 1.8 square miles (4.7 km2), all land....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative jobs
$31,562 to $41,471
Addis, Louisiana area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Contact Center Representative do?
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