Contact Center Representative jobs in Boston, MA
Recently Added Contact Center Representative jobs
Multi-Channel Contact Center Representative I
- ssctech
-
Quincy, MA
FULL_TIME
- SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000 employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services. Job Description Job Title: Multi-Channel Contact Center Representative Locations: Hybrid | Quincy, MA Remote | Connecticut, Massachusetts, Maine, Missouri, Tennessee, Virginia Schedules range from 8am - 8pm EST. Get To Know The Team: SS&C Technology is a leading provider of retirement planning and financial services, committed to empowering individuals to secure their financial future. We are currently seeking a highly skilled Multi-Channel Contact Center Representative with a specialization in Plan Help and Plan Sponsors. This role requires expertise in processing inbound and outbound calls related to both business discussions and personal 401k matters within our Contact Center environment. Why You Will Love It Here! Flexibility: Hybrid and Remote Work Models & a Business Casual Dress Code, including jeans Your Future: 401k matching program, professional development, and tuition reimbursement available Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave Diversity & Inclusion: Committed to welcoming, celebrating and thriving on diversity Training: Hands-on, team-customized, including SS&C University Extra Perks: Discounts on fitness clubs, travel and more! What You Will Get To Do: As a Multi-Channel Contact Center Representative at SS&C, you will play a pivotal role in delivering exceptional service to our clients through inbound and outbound calls. Your key responsibilities will include: Inbound call processing: Handle incoming calls from clients with a focus on providing assistance related to Plan Help and Plan Sponsors. Outbound call processing: Initiate outbound calls to address business discussions and personal 401k matters, ensuring a proactive and client-focused approach. Quality review of transactions: Meticulously review transactions for precision and accuracy, recognizing the vital importance of accuracy in this role. Client engagement: Provide specialized assistance in handling Plan Sponsor-related inquiries, both in business discussions and personal 401k matters. Interdepartmental collaboration: Actively liaise with other departments to resolve problems, address inquiries, and provide comprehensive support. Cross-functional training: Actively participate in cross-training initiatives across various departments to broaden your knowledge and skill set. What You Will Bring: To excel in this position, you should possess the following qualifications and competencies: Exceptional communication skills, encompassing both verbal and written communication. Proficiency in computer navigation and typing, with a minimum typing speed of 40 words per minute and a high degree of accuracy. Comprehensive knowledge of retirement plans and account details. Strong organizational skills with the ability to prioritize tasks and consistently meet established deadlines. Proficiency in research, analytical thinking, and problem resolution. An unwavering commitment to precision and attention to detail. High School Diploma or equivalent required Demonstrated ability to meet deadlines, remain adaptable and flexible with change. Self-motivation with demonstrated ability to work and collaborate in a virtual environment. Demonstrated ability to meet deadlines, remain adaptable and flexible with change. Excellent active listening skills to address and resolve customer inquiries empathetically and efficiently. If you are a motivated and adaptable professional who is passionate about delivering outstanding customer service and aspires to advance your career in the financial services industry, we encourage you to apply through our careers page on the corporate website at www.ssctech.com/careers. #LI-JW3 #LI-HYBRID #LI-REMOTE Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws. SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000 employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
- 21 Days Ago
Registered Nurse - Contact Center (FT)
- East Boston Neighborhood Health Center
-
Revere, MA
FULL_TIME
- Registered NurseFull-TimeRevere, MA$10,000 sign-on bonus for new full-time hires!The RN in the Contact Center provides nursing care primarily through telephone triage and consultation. She/he follows ...
- 21 Days Ago
Supervisor, Contact Center
- Massachusetts General Hospital(MGH)
-
Somerville, MA
FULL_TIME
- Supervisor, Contact Center - (3284067) General Summary Are you interested in helping Mass General advance its mission to provide best-in-class patient-centered care? Do you enjoy a fast-paced environm...
- 26 Days Ago
Contact center supervisor
- Massachusetts General Hospital
-
Somerville, MA
FULL_TIME
- Supervisor, Ambulatory Contact Center -(3284067) Description The Opportunity Are you interested in being part of a growing team that’s working to bring new ideas to old problems? If you answered yes t...
- 4 Days Ago
Call Center Representative I
- City of Boston Credit Union
-
South Boston, MA
FULL_TIME
- Responsibilities: OVERVIEW: Answer incoming service calls ensuring first-call resolution; perform member inquiries and transactions while providing the highest quality member experience. Operate withi...
- 20 Days Ago
Service Center Representative
- SAFETY INSURANCE COMPANY
-
Boston, MA
OTHER
- Job Details Level: Entry Job Location: Safety Insurance Main Office - Boston, MA Position Type: Full Time Education Level: Bachelor's Degree Salary Range: Undisclosed Travel Percentage: None Job Shift...
- 26 Days Ago
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0 Contact Center Representative jobs found in Boston, MA area
Client Services Associate Director
- Careerbuilder
-
Boston, MA
- Client Services Associate Director page is loaded Client Services Associate Director Apply locations Boston time type Fu...
- 4/29/2024 12:00:00 AM
Registered Client Service Associate**
- Ms
-
Boston, MA
- Description: POSITION SUMMARY: Registered Client Service Associates (CSAs) help shape the future of service by modernizi...
- 4/29/2024 12:00:00 AM
Client Services Associate Director
- Arrowstreet Capital
-
Boston, MA
- Client Services Team Overview The Client Services Team at Arrowstreet serves as a key contributor to the overall client ...
- 4/29/2024 12:00:00 AM
Customer Service Representative
- DB Roberts
-
Wilmington, MA
- Job Description JOB SUMMARY The major objective for this position is to provide essential elements of support for the In...
- 4/27/2024 12:00:00 AM
Client Service Associate
- Boston Wealth Management, LLC
-
Wayland, MA
- Job Description Job Description Position: Client Service Associate Location: 286 Boston Post Road, Wayland, MA 01778 Abo...
- 4/27/2024 12:00:00 AM
Client Service Associate
- Arthur J Gallagher & Co.
-
Natick, MA
- Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokera...
- 4/27/2024 12:00:00 AM
Client Services Associate- Investment
- Atlantic Group
-
Boston, MA
- The Atlantic Group has partnered with a top investment firm in Boston, MA that is in search of a Client Service Associat...
- 4/27/2024 12:00:00 AM
Customer Service Representative
- DB Roberts
-
Wilmington, MA
- Job Description JOB SUMMARY The major objective for this position is to provide essential elements of support for the In...
- 4/26/2024 12:00:00 AM
About Boston, Massachusetts
Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The city's official elevation, as measured at Logan International Airport, is 19 ft (5.8 m) above sea level. The highest point in Boston is Bellevue Hill at 330 feet (100 m) above sea level, and the lowest point is at sea level. Situated onshore of the Atlantic Ocean, Boston is the only state capital in the contiguous United States with an oceanic shoreline.
Boston is surrounded by the "Greater Boston" region and is contiguously bordered by the citi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative jobs
$37,341 to $49,065
Boston, Massachusetts area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does a Contact Center Representative do?
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Organizes and prioritizes work with little direction.
March 06, 2023
Contact Center Representative in Fort Smith, AR
Offer additional services to customers by recognizing opportunities and educating customers about product enhancements, new products or new services.
March 09, 2023
Contact Center Representative in Jacksonville, FL
Act and register with the Nationwide Mortgage Licensing System and Registry (registry) and maintain a current registration as a Mortgage Loan Originator (“MLO”).
January 30, 2023