Contact Center Representative jobs in Stockton, CA

Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing excellent customer service and assisting callers with their inquiries. This is a full-time position with opportunities for career growth.

Duties:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and company policies
- Handle customer complaints or concerns with empathy and patience
- Perform data entry tasks to update customer records and maintain accurate documentation
- Assist with scheduling appointments or directing calls to the appropriate department
- Follow call center scripts and protocols to ensure consistent service delivery
- Collaborate with team members to resolve complex customer issues
- Maintain a high level of professionalism and phone etiquette at all times

Skills:

-Must have 3 years of experience
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Excellent customer service skills with the ability to handle difficult or irate customers
- Proficient in data entry and navigating computer systems
- Knowledge of medical office procedures and medical terminology is a plus
- Effective communication skills, both verbal and written
- Ability to multitask and prioritize tasks in a fast-paced environment
- Bilingual in English and Spanish is preferred

If you are looking for an exciting opportunity to work in a dynamic call center environment, apply now! We offer competitive pay, comprehensive benefits, and opportunities for career advancement. Join our team today as a Call Center Representative!

#MANT-1

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

People with a criminal record are encouraged to apply

Ability to Relocate:

• Manteca, CA 95337: Relocate before starting work (Required)

Work Location: In person