Contact Center Sales Coach jobs in Alexandria, LA

InCharge Logistics has an exciting opportunity for a Dispatcher/ Business Contact to oversee our major delivery operation in Alexandria, LA!

Previous supervisor and delivery driving experience required.

Responsibilities:

· Complete/ assist with daily routes
· Create and optimize schedules
· Ensure safety training is completed
· Review vehicle conditions pre-trip/post-trip
· Interview driver applicants
· Maintain safety programs
· Confirm payroll/timesheets weekly with BC
· Be a backup to drivers daily, for call-offs, vacations, extra volume
· Be available during the day by phone
· Transfer pickups in the morning
· Consistently check route progress on FCC and driver stop statuses on daily service worksheets
· Help physically with loading during the sort, handle QA as soon as possible to get out the same day. (re-packs, address corrections, customer-specific needs, coordinate with drivers on business closures)
· Constantly check stop count throughout sort (looking for sizing, bulk, etc.)
· Check for VEDR events and coach accordingly
· Take phone calls, from drivers, CPC, and customers
· Be a line of communication with FedEx terminal and BC
· Be a leader for the team and boost morale

Requirements
· Excellent communication skills
· 1 year of operations management experience

• Good driving record with no traffic violations in past 3 years
• Ability to pass a DOT physical, drug screen, and background check
• Ability to lift up to 150lbs and work in all weather conditions
• Self-motivated, responsible and reliable
• Professional communication with customers and terminal management

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Business Contact: 1 year (Required)
• Operations: 1 year (Required)

Work Location: On the road