Contact Center Sales Coach jobs in Cedar Rapids, IA

Description

The Role: 

Due to growth, we are looking to add a Sales Manager that will lead a team of B2B/B2C sales account executives. Responsibilities include building positive team rapport, supervising, directing, and monitoring representatives to produce sales results. They will also be responsible for reviewing statistics, managing campaigns, coaching, and motivating of account executives and all other duties as assigned.

Responsibilities:

• Work with senior management and client to help create a business plan as part of the overall company and division sales growth strategies.
• Recruit and lead a team of Mid-Market Account Executives and create a culture of continued success and goal achievement through talent management, coaching and training
• Develop plans and strategies for acquiring Mid-Market business and achieving our client’s sales goals
• Create a detailed, accurate and predictable sales forecast and monitor and report on quota attainment on a weekly, monthly, quarterly and annual basis
• Manage customer expectations and contribute to overall customer satisfaction and retention
• Partner with marketing, product, and delivery to build world-class customer programs and ensure tight coordination and collaboration across Sales, Solutions, and Program Success
• Demonstrated experience with building and successfully scaling sales processes
• Ability to adapt quickly depending on the needs of the sale
• Coaching and mentoring salespeople through deals
• Drive implementation of client plans across multiple products and platforms
• Manage the day-to-day business including (but not limited to) pipeline development, forecasting, sales cycle management, collaboration, teamwork, and best practice sharing
• Achieve revenue goals on a consistent basis through the leadership of a team
• Devise marketing strategies, implement tactics and analyze trends results to grow market share. Integrate strategic efforts into the overall operations of the team
• Preparation of daily, weekly, and monthly reports to the management team
• Consistent exercise of independent judgment and discretion in matters of significance.
• Document staff performance; prepares and presents annual performance reviews; Make hiring and termination decisions
• Special projects as assigned

Requirements

Ideal Qualifications:

• Proven performance in a B2B/B2C sales environment, with an excellent track record
• Strategic problem solving, project management, interpersonal and team management skills
• At least 3 years supervisory/management experience with a hands-on management
• Excellent communication and leadership skills
• Bachelor’s degree in business or communications preferred
• Proven ability to sell using excellent solution and consultative sales skills and the ability to apply creative thinking to the sales process
• Proven ability to understand and manage details of digital programs and explain key elements
• Strong knowledge of digital products and applications
• Proven ability to think strategically, formulate action plans and sell them through to management
• Ability to learn and communicate complex and intangible product concepts
• Excellent interpersonal skills, time management, and multi-tasking abilities
• Ability to prioritize and manage numerous projects on tight deadlines with limited direction.
• High degree of initiative and a keen sense of urgency

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 10 pounds, if necessary.