Contact Center Scheduler, Sr. jobs in Fayetteville, AR
Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler, Sr. jobs
Contact Center Specialist (FT)
- Wal-mart - Sam'sClub.
-
Bentonville, AR
FULL_TIME
-
What you'll do:
- Supports assigned business areas in the execution of practices, systems, and activities by conducting analyses of initiatives to understand and communicate existing trends; analyzing and interpreting data; and translating data analysis into recommendations that are aligned with business objectives.
- Provides administrative support by assisting management with training other team members; supporting special projects involving research and review of data; establishing agendas and creating information packets for customer meetings; researching the impact of process changes and communicating changes to leadership; ensuring adherence with business process controls; analyzing data to establish accounting period cutoffs; facilitating validation of system postings; educating business partners on best practices to drive compliance across the business; and supporting special projects involving research and review of data.
- Supports quality control by creating documentation that adheres to Walmart business rules; validating accuracy of data received; notifying management of quality issues or concerns; identifying data trends and system and process issues and communicating to stakeholders; sharing process improvement suggestions; and performing quality checks of documents processed.
- Ensures compliance with local, state, and federal laws and regulations and company policies and procedures by analyzing and interpreting reports; implementing and monitoring human resource compliance processes; implementing action plans to improve performance; and ensuring confidentiality of information, documentation, and assigned records.
- Provides customer service by responding to customer disputes and ad-hoc questions requiring research; collaborating with customers to escalate customer inquiries and provide status updates and guidance to management; communicating to customers via verbal and written communication; conducting compliance reviews; negotiating dispute resolution; analyzing, interpreting, and consolidating information into reporting for customer review; and coordinating communication between customer and business area.
- Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
- Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
Shift Schedule:- 7:00 AM to 3:30 PM CDT
Preferred Qualifications:- Departmental Payroll.
- Information Systems.
- Finance/Accounting.
- Bachelor's Mathematics.
- Bachelor's Finance / Accounting.
- Bachelor's of Information Technology.
- Bachelor's of Computer Programming.
- Business Management or Administration.
- Bilingual would be an excellent plus.
Minimum Qualifications:- Experience in contact center.
- Experience Microsoft Office.
- Bentonville or 50 miles away / flexibility to work onsite when required.
About WalmartAt Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability - and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance, and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas, and opinions- while being inclusive of all people. - 23 Days Ago
Surgery Scheduler
- Ear, Nose and Throat Center of the Ozarks
-
Springdale, AR
FULL_TIME
- ENT Center of the Ozarks is a seeking to employ a friendly, bright, and dependable Surgery Schedule Coordinator to join our rapidly growing team! ENT Center of the Ozarks is a comprehensive, multi-dis...
- Just Posted
RN/LPN Staff Scheduler
- Grove Nursing Care Center
-
Grove, OK
FULL_TIME
- RN LPN staff scheduler Flexible Schedule Primary Purpose of this Position The primary purpose of this position is to plan, organize, develop and direct all in-service education programs throughout the...
- 16 Days Ago
Sr Manager Category Management & Consumer Insights
- LALA US, Inc Career Center
-
Bentonville, AR
FULL_TIME
- As the Consumer Insights and Category Management Senior Manager at Lala US, you will play a key role in driving the company's strategic decision-making by providing valuable insights into consumer beh...
- 1 Month Ago
Data Entry Technician
- Contact Government Services, LLC
-
Fayetteville, AR
FULL_TIME
- Data Entry Technician Employment Type: Full-Time, Mid-Level Department: Legal As a Data Entry Technician for CGS, you will maintain the database by entering and updating customer and account informati...
- 2 Months Ago
IT Litigation Support
- Contact Government Services, LLC
-
Fayetteville, AR
FULL_TIME
- IT Litigation Support Employment Type: Full Time, Mid level Department: Information Technology Contact Government Services is looking for a Litigation Support Technician to work at the United States A...
- 2 Months Ago
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0 Contact Center Scheduler, Sr. jobs found in Fayetteville, AR area
Store Associate - FT - Schedule 2
- Kum & Go, LC
-
Springdale, AR
- What Your Schedule will be: * Monday 1:00pm-9:00pm * Tuesday 12:30pm-8:30pm * Wednesday OFF * Thursday OFF * Friday 7:00...
- 5/11/2024 12:00:00 AM
Store Associate - FT - Schedule 1
- Kum & Go, LC
-
Springdale, AR
- What Your Schedule will be: * Monday OFF * Tuesday 7:00am-3:00pm * Wednesday 7:00am-3:00pm * Thursday 7:00am-3:00pm * Fr...
- 5/9/2024 12:00:00 AM
FT Administrative Assistant - Work From Home>
- The Mentors Circle
-
Fayetteville, AR
- [Office Assistant / Fully Remote] - Anywhere in U.S. / Up to $72K per year - As an Administrative Assistant you'll: Mana...
- 5/9/2024 12:00:00 AM
FT Administrative Assistant (Work From Home)>
- CodeWizardsHQ
-
Fayetteville, AR
- [Office Assistant / Remote] - Anywhere in U.S. / 40 hrs-wk / 9am-5pm CST / $15-hr / Contract - As an Administrative Assi...
- 5/8/2024 12:00:00 AM
FT Office Assistant - Work From Home>
- True Light Services
-
Fayetteville, AR
- [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Up to $42K per year / PTO - As an Office Assistant you'll...
- 5/7/2024 12:00:00 AM
FT Administrative Specialist - Work From Home>
- Recovery Partners
-
Springdale, AR
- [Administrative Assistant / Remote] - Anywhere in U.S. / Up to $45K per year / Medical, dental & vision / Flexible sched...
- 5/7/2024 12:00:00 AM
FT Administrative Assistant - Work From Home>
- Mercer Advisors
-
Fayetteville, AR
- [Office Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / M-F 8a-5p - As an Administrative Assistant you'...
- 5/7/2024 12:00:00 AM
FT Administrative Assistant - Work From Home>
- Mercer Advisors
-
Springdale, AR
- [Office Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / M-F 8a-5p - As an Administrative Assistant you'...
- 5/7/2024 12:00:00 AM
About Fayetteville, Arkansas
Fayetteville is the third-largest city in Arkansas and county seat of Washington County. The city is centrally located within the county and has been home of the University of Arkansas since the institution's founding in 1871. Fayetteville is on the outskirts of the Boston Mountains, deep within the Ozarks. Known as Washington until 1829, the city was named after Fayetteville, Tennessee, from which many of the settlers had come. It was incorporated on November 3, 1836 and was rechartered in 1867. The four-county Northwest Arkansas Metropolitan Statistical Area is ranked 105th in terms of ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$51,051 to $70,095
Fayetteville, Arkansas area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Contact Center Scheduler, Sr. do?
Contact Center Scheduler, Sr. in Eugene, OR
Click the downward arrow next to the user name and click "Shift Scheduler".
February 01, 2020
Contact Center Scheduler, Sr. in New Britain, CT
Management Quality Assurance Workforce Management Coaching For Performance Supervisor / Team Leader Agent / Customer Service Rep Call Center Campus Week.
November 28, 2019