Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
About the position :
At The Good Shepherd Community Clinic, Inc. our medical office schedulers play a crucial role in facilitating efficient patient care by managing appointments, communication, and administrative tasks within the clinic.
The Good Shepherd Community Clinic, Inc. recognizes that wellness is key for both our employees and patients. We provide work-life harmony, excellent medical, vision, dental, life insurance, 2% IRA contribution each pay day, generous Paid Time Off (PTO) and 10 paid holidays.
Knowledge and Experience :
RESPONSIBILITIES
Exceptional Customer Service
Appointment Management
PERSONAL SPECIFICATIONS
Behaviors :
Attributes :
reach with hands and arms; and lift up to 25 pounds.
Last updated : 2024-04-23
Clear All
0 Contact Center Scheduler, Sr. jobs found in Lawton, OK area