Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
At Maimonides Health Center, we are committed to providing exceptional care and support to our residents. We are seeking a dedicated Scheduler/Staffing Coordinator to join our team. If you have a passion for healthcare and ensuring that our residents receive the best care possible, we'd love to hear from you.
Qualifications:
Job Description: As a Scheduler/Staffing Coordinator at Maimonides Health Center, your responsibilities will include:
EEOC:
Maimonides Health Center is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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