Contact Center Scheduling Manager jobs in the United States

Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Call Center Scheduling Agent
  • Contact Resolution - Appointment Desk
  • Frisco, TX FULL_TIME
  • Call Center Scheduling Agent

    Appointment Desk is a niche call center that schedules medical appointments on behalf of medical/health care providers seeking to outsource the appointment scheduling function. We are continually seeking experienced customer/patient service individuals to join our fast-growing team of appointment schedulers.

    SCHEDULE AND HOURS:

    Monday-Friday, 40 hours per week hours of operation 10:30 AM - 7:00 PM

    JOB DESCRIPTION:

    The Appointment Scheduler is responsible for answering phone calls on behalf of Appointment Desk clients and resolving callers' appointment scheduling needs. The Appointment Scheduler is required to have outstanding customer service telephone skills and must be able to utilize multiple software solutions to facilitate calls and schedule appointments, while following specific procedures for each call. Position includes paid time off, paid holidays, monthly bonus opportunity, and a retirement plan.

    QUALIFICATIONS AND SKILLS:

    · High

    · Must speak English, Spanish is a plus

    1 years of experience as a phone receptionist and/or call center operator in the medical/health care field

    · Good Attendance and Punctuality is Mandatory

    · Friendly, helpful, patient and customer service focused demeanor

    · Basic computer skills

    · Proven ability to juggle multiple tasks at once. Attention to detail

    · Prefer applicants that live in Frisco or bordering town

    Job Information:

    Full-time
    Salary:$16 - $17/ hr DOE with potential for increase after 90 days based on performance. Position includes paid time off; paid holidays, retirement plan and a health reimbursement plan.

    Benefits:

    Paid time off

    Paid Holidays

    Bonuses

    Health Reimbursement Plan

    401 K

    Job Location: Frisco, TX

    Job Type: Full-time

    Pay: $16.00 - $17.00 per hour

    Benefits:

    • 401(k)
    • 401(k) matching
    • Flexible schedule
    • Health savings account
    • Paid time off
    • Retirement plan

    Healthcare setting:

    • Clinic
    • Outpatient
    • Private practice
    • Rehabilitation center
    • Telehealth

    Medical specialties:

    • Dermatology
    • Internal Medicine
    • Neurology
    • Ob/Gyn
    • Occupational Medicine
    • Ophthalmology
    • Orthopedics
    • Pediatrics
    • Podiatry
    • Primary Care
    • Psychiatry
    • Urgent Care
    • Urology

    Schedule:

    • 8 hour shift
    • Day shift
    • Monday to Friday

    Education:

    • High school or equivalent (Required)

    Experience:

    • Call center: 1 year (Preferred)

    Language:

    • English (Required)

    Work Location: In person

  • 9 Days Ago

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Contact Center Scheduling Rep
  • Children's Mercy KC
  • Kansas, MO OTHER
  • Thanks for your interest in Children's Mercy! Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of...
  • 2 Months Ago

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Contact Center Specialist (Scheduling)
  • UPMC
  • Pittsburgh, PA FULL_TIME
  • Job Summary: Are you a dedicated professional interested in building a rewarding career? Are you interested in a call center position that offers terrific benefits, opportunities to grow, and an excel...
  • 1 Month Ago

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Patient Access Specialist-Scheduling
  • Cuyuna Regional Medical Center * Clinic Scheduling
  • Crosby, MN FULL_TIME
  • Cuyuna Regional Medical Center * Clinic SchedulingCrosby, MNAdministrative SupportFull Time, 8-hour Day ShiftFTE: 1.0 FTE (80 hours per pay period)Weekend Requirements: No weekendsPosted 02/16/2024Req...
  • 5 Days Ago

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Scheduling Operations Specialist, Contact Center
  • Hospice of Michigan
  • Southfield, MI FULL_TIME
  • Job Summary: Responsible for efficiently recording staffing schedules in the appropriate systems for the NorthStar Care Community (NSCC) Contact Center. Essential Functions: Inputs Caregiver Support C...
  • 2 Days Ago

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Contact Center-Test Scheduling-Remote
  • Mercy
  • Springfield, MO FULL_TIME
  • We're a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts o...
  • 1 Month Ago

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Call Center Representative [Work From Home]>
  • Genesis Business Solutions
  • Leesburg, VA
  • [Customer Service / Remote] - Residents of VA / Part-time / Benefits - As a Call Center Rep you'll: Manage large amounts...
  • 2/23/2024 12:00:00 AM

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Call Center Representative [Work From Home]>
  • Genesis Business Solutions
  • Ashburn, VA
  • [Customer Service / Remote] - Residents of VA / Part-time / Benefits - As a Call Center Rep you'll: Manage large amounts...
  • 2/23/2024 12:00:00 AM

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Call Center Representative [Work From Home]>
  • Genesis Business Solutions
  • Sterling, VA
  • [Customer Service / Remote] - Residents of VA / Part-time / Benefits - As a Call Center Rep you'll: Manage large amounts...
  • 2/23/2024 12:00:00 AM

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Call Center Representative [Work From Home]>
  • Genesis Business Solutions
  • Haymarket, VA
  • [Customer Service / Remote] - Residents of VA / Part-time / Benefits - As a Call Center Rep you'll: Manage large amounts...
  • 2/23/2024 12:00:00 AM

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Call Center Representative [Work From Home]>
  • Genesis Business Solutions
  • Mc Lean, VA
  • [Customer Service / Remote] - Residents of VA / Part-time / Benefits - As a Call Center Rep you'll: Manage large amounts...
  • 2/23/2024 12:00:00 AM

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Call Center Representative [Work From Home]>
  • Genesis Business Solutions
  • Fairfax, VA
  • [Customer Service / Remote] - Residents of VA / Part-time / Benefits - As a Call Center Rep you'll: Manage large amounts...
  • 2/23/2024 12:00:00 AM

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Call Center Representative [Work From Home]>
  • Genesis Business Solutions
  • Vienna, VA
  • [Customer Service / Remote] - Residents of VA / Part-time / Benefits - As a Call Center Rep you'll: Manage large amounts...
  • 2/23/2024 12:00:00 AM

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Call Center Representative [Work From Home]>
  • Genesis Business Solutions
  • Centreville, VA
  • [Customer Service / Remote] - Residents of VA / Part-time / Benefits - As a Call Center Rep you'll: Manage large amounts...
  • 2/23/2024 12:00:00 AM

Income Estimation for Contact Center Scheduling Manager jobs
$95,614 to $137,435