Contact Center Specialist jobs in Boise, ID
Recently Added Contact Center Specialist jobs
Contact Center Specialist III
- First Interstate Bank
-
Meridian, ID
FULL_TIME
-
**If you are a current FIB employee, please apply through the Career Worklet in theEmployee Portal.This position can be located at our Meridian E. Broadway in Meridian, ID, Galvin Rd. S in Bellevue, NE or our Great West Center in Billings, MT.
What's Important to YouWe know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.- Accrue and use your paid time off (PTO) immediately – no waiting period – plus paid federal holidays in addition to PTO.
- Through our Child Care Assistance Program, First Interstate will contribute up to $1,500 per eligible dependent, with a max of $4,500 annually.
- We prioritize wellness by offering eligible employees $25 per month, or $300 per year, toward a fitness club membership or exercise-related classes.
- The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.
We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.SUMMARYThe Contact Center Specialist III provide support within the Payment Services Division for First Interstate Bank's credit card products. This team supports consumer and business customers and branch staff by providing telephone support; this support may also include account maintenance functions, and customer integration services. Must have proven team-oriented skills that demonstrate a commitment to the success of First Interstate Bank.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Supports daily incoming calls in a flexible work environment.
- Ensures first call resolution through problem solving and effective call handling.
- Supports both internal and external client interactions for general inquiries as well as complex financial transactions. Quickly responds to and resolves their various questions, inquiries and issues.
- Provides outstanding customer service to both internal and external clients in an efficient and effective manner to grow loyalty and repeat business.
- Performs complicated maintenance on consumer and business banking products.
- Supports both internal and external client interactions utilizing multiple communication avenues for inquiries including complex financial transactions requiring attention to detail, problem solving and de-escalation.
- Manages Digital Interaction tasks such as secure chat, secure tickets, support inbox, and various other Digital Interactions.
- Uses bank systems simultaneously to assist clients ensuring proper documentation of both internal and external client interactions.
- Provides general maintenance, specific to the lane of business of financial accounts ensuring attention to detail.
- Ensures adherence to department standards.
- Completes all required annual and compliance training.
- Assists/conducts employee training and onboarding, ensuring financial understanding and skill development of systems and processes.
- May help in ASK queue as assigned.
- Participates in the building of a strong team environment.
- Maintains up to-date knowledge on evolving policies and procedures.
- Assists in the development and implementation of new products.
- Assists in creating and writing of new policies and procedures and creating new productivity/maintenance reports.
- Handles client escalation and OLB escalation requests as first line of support for other agents within Client Contact Center.
- Assists in escalation calls as needed and act as a back-up manager/supervisor as required.
- Participates in group huddles and provides feedback when additional support materials are necessary.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS AND ABILITIES- Ability to balance multiple tasks effectively.
- Ability to actively listen, show empathy, problem solve, and deliver great solutions.
- Thorough understanding of banking products and services.
- Skills and abilities to develop and maintain effective relationships, respond to inquiries and circumstances as necessary.
- Ability to tolerate stressful situations.
- Adaptable to change and remain alert of work surroundings.
- Accuracy of written and verbal communication.
- Ability to identify the appropriate method and approach for call escalation to one of the designated representatives who maintain the knowledge to support the internal/external inquiries accurately and efficiently.
- Ability to actively seek out solutions from support resources provided.
- Ability to identify and communicate system/product performance issues.
- Computer knowledge and skills and the ability to explain product troubleshooting steps to clients.
- Ability to work independently.
- Conscientious and detail oriented.
- Ability to comply with all bank policies and procedures.
EDUCATION AND/OR EXPERIENCE- High School Diploma or General Education Degree (GED) required
- Minimum 24 months related experience, training, and/or equivalent combination of education and experience required
- Two years of experience in banking or a call/contact center strongly preferred
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.- Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
- Hearing - Frequently
- Sitting - Frequently
- Standing - Occasionally
- Talking - Frequently
- Walking - Occasionally
- Noise Level - Moderate
- Typical Work Hours - Vary based on scheduling/business need
- Overtime - Subject to business need
- Regular and Predictable Attendance - Required
**If you are a current FIB employee, please apply through the Career Worklet in theEmployee Portal. - 1 Day Ago
Contact Center Specialist III
- First Interstate BancSystem
-
Meridian, ID
FULL_TIME
- **If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.This position can be located at our Meridian E. Broadway in Meridian, ID, Galvin Rd. S in Bellevue, ...
- 1 Day Ago
Part-Time: Janitor (National Interagency Fire Center Facility)
- Eco-Friendly Cleaning Specialist
-
Boise, ID
PART_TIME
- We are looking for a reliable and skilled Janitor to add to the cleaning team at the National Interagency Fire Center campus. The campus consists multiple buildings; you will be working with a team to...
- Just Posted
Contact Center Representative
- PIONEER FEDERAL CREDIT UNION
-
MOUNTAIN HOME, ID
OTHER
- Job Details Job Location: Mountain Home Admin Office - MOUNTAIN HOME, ID Position Type: Full Time Education Level: High School Salary Range: Undisclosed Travel Percentage: None Job Shift: Day Job Cate...
- 7 Days Ago
Member Contact Center Agent
- Idaho Central Credit Union
-
Meridian, ID
OTHER
- Overview Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles? If so, you could be the per...
- 1 Month Ago
Member Contact Center Agent (Spanish Required)
- Idaho Central Credit Union
-
Meridian, ID
OTHER
- Overview Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles? If so, you could be the per...
- 10 Days Ago
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0 Contact Center Specialist jobs found in Boise, ID area
Platform Consultant
- Idaho State Job Bank
-
Boise, ID
- Platform Consultant at Verint Systems, Inc. in Boise, Idaho, United States Job Description At Verint, we believe custome...
- 12/14/2024 12:00:00 AM
Oncology Sales Representative/Specialist - St. Louis, MO
- Idaho State Job Bank
-
Boise, ID
- Oncology Sales Representative/Specialist - St. Louis, MO at Merck in Boise, Idaho, United States Job Description Job Des...
- 12/14/2024 12:00:00 AM
Key Account Support Specialist
- Idaho State Job Bank
-
Boise, ID
- Key Account Support Specialist at Advantage Sales & Marketing in Boise, Idaho, United States Job Description Key Account...
- 12/14/2024 12:00:00 AM
Public Affairs Specialist
- Idaho State Job Bank
-
Boise, ID
- Public Affairs Specialist at Bureau of Land Management in Boise, Idaho, United States Job Description Summary Explore a ...
- 12/14/2024 12:00:00 AM
Onsite Construction Manager, Colocation Infrastructure Delivery-Texas
- Idaho State Job Bank
-
Boise, ID
- Onsite Construction Manager, Colocation Infrastructure Delivery-Texas at Oracle in Boise, Idaho, United States Job Descr...
- 12/14/2024 12:00:00 AM
IT Specialist (Customer Support)
- U.S. Military Entrance Processing Command
-
Boise, ID
- Summary About the Position: his position is for a Testing Clerk, working at the Boise U.S. Military Entrance Processing ...
- 12/11/2024 12:00:00 AM
Customer Service Representative 2
- State of Idaho
-
Caldwell, ID
- Description NOTICE: Effective Spring 2025, in lieu of participating in Social Security, SWDH employees will benefit from...
- 12/11/2024 12:00:00 AM
Enterprise Account Executive - Zoom Contact Center Specialist (Strategic)
- Idaho State Job Bank
-
Boise, ID
- Enterprise Account Executive - Zoom Contact Center Specialist (Strategic) at Zoom in Boise, Idaho, United States Job Des...
- 12/10/2024 12:00:00 AM
About Boise, Idaho
Boise (/ˈbɔɪsi/ (listen)) is the capital and most populous city of the U.S. state of Idaho, and is the county seat of Ada County. Located on the Boise River in southwestern Idaho, the population of Boise at the 2010 Census was 205,671, the 99th largest in the United States. Its estimated population in 2016 was 223,154.
Boise is in southwestern Idaho, about 41 miles (66 km) east of the Oregon border, and 110 miles (177 km) north of the Nevada border. The downtown area's elevation is 2,704 feet (824 m) above sea level.
Most of the metropolitan area lies on a broad, flat plain, descending to the ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Specialist jobs
$31,538 to $41,444
Boise, Idaho area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does a Contact Center Specialist do?
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