Contact Center Specialist jobs in Monroe, LA

Diversity, Equity, and Inclusion are at the heart of Cantex. We are committed to a culture that respects our differences and values the contributions of all people.

Please visit cantexcc.com for more information on this location.

Job Summary:

Responsible for generating and managing leads in primary referral hospitals (sites to be determined per corporate market strategy) and, ensuring a smooth discharge process for patients/residents transitioning from a hospital setting to a CSC home. This position will develop and maintain strong relationships with the key referral hospital personnel and identify new opportunities to increase market presence and advance growth.

Qualifications:

• Current and valid Texas RN or LVN license preferred
• Minimum of two years sales and marketing experience in a healthcare setting
• Strong clinical assessment skills
• Thorough understanding of the Long-Term Care/Assisted Living market and referral sources including acute care markets
• Proven history of achieving or exceeding established census goals
• Working experience with an insurance company, private case management company, or HMO is preferred.
• Excellent communication and organization skills
• Working knowledge of Microsoft Office Applications
• Ability to travel in various forms of transportation
• Ability to read, write, and speak the English Language

Essential Functions:

• Meet or exceed the quality mix goals for the assigned community
• Schedule and execute a minimum of 5 sales calls per week with new referral sources
• Conduct daily rounds in assigned hospitals to identify new patients/residents in need of post-acute services
• Perform clinical assessment on patients/residents to evaluate care needs prior to admission
• Utilize the Automatic Admission Process for generation of new admissions into communities
• Communicate all necessary information to Community Relations Coordinator at the respective Cantex community and coordinate patient/resident admission to ensure a smooth transition
• Obtain accurate information from the physician, patient/resident, and referral source regarding the expected discharge plan and communicate this information to the interdisciplinary team
• Update the Business Development Log daily to reflect sales activity
• Prepare Business Development Specialist Summary Log weekly for submission
• Facilitate strategic physician relationships and assist in the development of physician advisory boards
• Develop and maintain strong relationships with referral hospital personnel
• Responsible for assuring patient/resident safety.

We are an Equal opportunity employer; We offer an excellent benefit plan to include 401K with match, CEU reimbursement, vacation, sick, holidays, medical, dental, and supplemental insurance Plans as well as a Highly competitive compensation package.