Contact Center Supervisor jobs in Edmond, OK

Please find below the JD for this requirement. We are looking for Avaya UC resource.

JD –

Should have 7 years of experience in managing Avaya Aura technology.

Handling CCT L2 / L3 / L4 tasks for Avaya Contact Center and Unified Technology.

Preparing RCA and handling P1/P2/P3/P4 issues.

Hands-on experience on Avaya Technologies like CM, SM, SMGR, SDM, ACR

Hands-on experience on Avaya CM gateways like G450, G430, G650 Media gateways.

Working understanding of Avaya Breeze, Avaya Contact Center

Avaya Aura Routing ,Avaya aura Implementations & Servicing.

Good understanding of protocols like SIP and H323, routing protocols, SNMP, MPLS, VRF, DNS, etc.

Good understanding PSTN concepts like, TFN, DID, ANI, etc.

Worked on routing Protocols Like SIP and H323, TCP,TLS

Worked on Avaya Voice implementation Solution .

Customer satisfaction approach.

Campus Voice Network Design and Integration.

Enterprise Avaya Voice Network Design and Implementation.

Understanding of design concepts.

Good Understanding of Cisco IPT like CUCM, CUC will be added advantage.

Working experience in Vendor, OEM will be an added advantage.

Avaya Certification

Job Type: Full-time

Pay: $39,771.80 - $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: On the road