Contact Center Supervisor jobs in Jamestown, NY

DAY SERVICES SUPERVISOR

RESPONSIBLE TO: Residence Coordinator Supervisor/Designee

FUNCTION:

To carry out the Day Services mission by ensuring the smooth, efficient and effective operation of an assigned Day Habilitation Program. To supervise program staff and assist them in providing quality services to Day Habilitation participants. Under the direction of the designated supervisor, ensures that services and program records are in compliance with all applicable regulations and standards. To ensure the smooth delivery of day habilitation services. As part of the management team, is responsible for carrying out the agency and program mission in developing and implementing program guidelines and procedures.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Ability and willingness to work in a cooperative and professional manner with others both within and outside of the department and organization. Commitment to the department and the Agency. Motivation to continually improve services for those individuals served. Knowledge of or ability to learn regulations governing Day Habilitation Programs in New York State. Self-direction and the ability to organize time well and manage multiple responsibilities effectively and in a timely fashion. Reliability, adaptability, and good judgment. Excellent verbal and written communication skills. Ability to complete all necessary reporting in a timely manner. Physical condition commensurate with the demands of the job.

MINIMUM QUALIFICATIONS:

Day Services Supervisor I:

High school diploma or GED plus five (5) years work experience with favorable work history, preferably in a field of human services; Minimum of one (1) year of which was management/supervisory/administrative capacity. Experience serving individuals with disabilities, including treatment/service planning strongly preferred.

.Day Services Supervisor II:

Associate Degree plus five (5) years work experience with favorable work history, preferably in a field of human services. Minimum of one (1) year of which was management/supervisory/administrative capacity. Experience serving individuals with disabilities, including treatment/service planning strongly preferred.

Day Services Supervisor III:

Bachelors Degree plus five (5) years of progressive work experience, preferably in a field of human services. Minimum of one (1) year of which was management/supervisory/administrative capacity. Experience serving individuals with disabilities, including treatment/service planning strongly preferred.

Minimum of two (2) years of which were management/supervisory in nature. Experience serving individuals with disabilities, including treatment/service planning and experience supervising direct care and direct support staff preferred. Experience serving individuals with complex behavior and/or medical concerns strongly preferred.

NOTE: A degree can be substituted for experience as cited above on a year for year basis. Management reserves the right to fill vacant positions with individuals who possess advanced education as necessary

Participation in agency Leadership Career Path maybe substituted for one (1) year of management/supervisory experience.

SPECIFIC DUTIES:

SUPERVISION:

OPERATIONAL:

ADMINISTRATIVE:

QUALITY ASSURANCE:

CLINICAL:

OTHER:

REQUIRED TOOLS:

7/10; 3/19; 8/20; 4/21

IDD Services

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