Continuous Improvement Coordinator jobs in San Francisco, CA

Continuous Improvement 

Outpatient Virtual Human Centered Community Healthcare Delivery Service

Who we are

Vayu Health is a California non-profit set to launch a completely different care model for people with diabetes living in underserved communities, and we are looking for like-minded people passionate about equity, person-centered care, and reducing barriers to accessing high-caliber diabetes care. 

We believe that a major shift is needed in the way we care for low-income people living with a chronic condition, especially suboptimally controlled diabetes, and are currently looking to build out our team. If you value acting with passion and creativity, leading with integrity, are committed to being better, believe in strength is achieved through teams and have an inclusive mindset, this just might be the perfect opportunity for you.

We are and believe in

Acting with passion and creativity.

Leading with integrity.

Committing to being better.

Achieving strength through teams. 

Inclusivity, where all individuals should be treated with grace and dignity.

Role

We are seeking a dynamic and innovative human centered Continuous Improvement (CI) person to help lead the transformation of our start-up outpatient healthcare delivery service organization focused on improving health equity, access, and reducing overall health outcomes and disparities. This person will work as a member of the operations team. This position will report directly to the Head of Clinical Operations. 

Through coaching and expertise, this position will assist frontline caregivers, clinical and non-clinical staff, managers, and other Continuous Improvement team members in executing improvement initiatives based on needs identified through metrics, front-line team, members, other stakeholders, creating a CI culture and adopting elements of the Vayu Health Operating Model. 

This role will be instrumental in driving a culture of collaboration, innovation, and continuous improvement across the organization. The ideal candidate will have a passion for leveraging improvement and design techniques to enhance patient experiences, improve and streamline journeys, workflows, processes, protocols, & tools and drive operational excellence. Additionally, they will have experience in implementing scale and spread techniques to disseminate best practices and drive system-wide change.

Key Responsibilities

• Establish a continuous improvement, design, and learning culture to drive experimentation (including out of the box solutions) and rapid prototyping & iteration. Lead by example as an active change agent by leveraging influencing skills that come from prior CI experience.

• Ensures an on-going process of analyzing performance, identifying opportunities, and helping with improvement adjustments to processes, etc. 

• Ensures the implementation of human-centered design methodologies to optimize patient journeys and streamline workflow processes. Create, maintain, refine service journeys and workflows (front and back end).

• Empower cross-functional teams through immersive learning experiences and collaborative problem-solving sessions.  Act as a change agent working across the various teams to identify high impact areas for improvement and implement solutions to enable positive clinical and business outcomes.

• Coach and train employees on improvement tools & methods and practice of CI methodologies and tools.  

• Co-create change packages with multidisciplinary teams to drive sustainable improvements in operational efficiency and patient experience.

• Facilitate dynamic improvement sessions and design sprints to generate breakthrough solutions and foster a culture of innovation, all virtually.

• Help strategize, collect, analyze, report, and implement a data-informed decision-making methodology to  uncover actionable insights and continuous improvement work..

• Implement scale and spread techniques to disseminate best practices and amplify the impact of continuous improvement efforts. Experience with scale and spread techniques and knowledge of A3 and Plan-Do-Study-Act (PDSA) cycles preferred.

• Help establish robust measurement and feedback mechanisms to monitor progress and drive continuous learning and refinement. Support creation of KPIs for operational scorecards. Analyze data and develop run charts to demonstrate changes.  Research, analyze, and evaluate data to identify patterns and validate accuracy and process performance. 

• Identify key issues, trends, and potential root causes that point to improvement opportunities. Drive Complex Root Cause Analysis meetings. 

• Be able to do all continuous improvement work individually, with the team, track and display up to date items overtime virtually. 

• Utilize and teach others on the use of numerous tools and approaches for problem solving and data collection virtually. Collects, analyzes, and displays data, and to effectively influence improvement actions of teams based on the data. Can drive results with a team in a short amount of time.

• Manage project timelines, agenda development, minutes and documents, slide decks, and preparation of reports on project status and activities for various audiences.

• Demonstrate the ability to write concise, informative reports and improvement change packages.

Desired Education/Licensure/Experience

• Bachelor’s Degree required

• 7 years of experience managing projects, with a minimum of 3 years in healthcare operations management, process improvement, or related field.

• Basic certificate(s) in IHI/Quality/CPHQ/ Lean Six sigma or other related ones.

• Drive change management, collaboration, improvement, and design through virtual methods.

• Must have effective communication skills, relate positively with the community, and communicate with utmost tact and diplomacy.

• Previous experience coaching continuous improvement teams and facilitating continuous improvement training.

• Experience and strength in developing a growing practice, as well as building and managing a team to support continuous improvement initiatives across the institute and enterprise.

• Ability to teach the history, theory and practice of process improvement, including a wide range of industry accepted process improvement tools and methodologies.

• Excellent computer skills including email, word processing, spreadsheets, and presentations.

• Proficiency in Google Enterprise and Microsoft Office suite and project management tools/software.

• Proven track record of successfully leading continuous improvement initiatives and driving measurable results.

• Easily able to work at a 50,000 ft view as well as a 10 ft view.

• Easily able to explain it in layman's terms to a team to motivate making improvements quickly.

Nice to Haves

• Evidence of working knowledge of quality payer programs: MIPS, HEDIS, NCQA, etc.

• Knowledge of chronic health conditions.

• Knowledge of multidisciplinary outpatient, ambulatory care and/or community care.

• Experience with electronic medical record systems.

• Previous experience leading Health Equity and/or community initiatives.
  * This is a remote position.* Position title is dependant upon the candidate and will be finalized upon hire.