Contract Manager jobs in Baltimore, MD

POSITION SUMMARY

The Contract Manager is responsible for the efficient, profitable operation of the assigned sites by ensuring that all services rendered at the customers’ site are within the contracted scope of work or project for Mission Critical contracts. This position is also responsible for all financial administration acting as liaison between the corporate office and the customer.

Pay: $46,375-$81,250 annually

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.

 You may be eligible to participate in a Company incentive or bonus program. Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Responsible for Service deliverables of Mission Critical contractual obligations per the written contract. The CM must understand the contract terms end to end and ensure that the work is performed according to those terms.

· Is the primary point of contact for all Customer communication, including executive level communication, service level reviews (monthly or as appropriate), and conducting kickoff meetings both internal and external.

· CM must have knowledge of the Customer’s critical mechanical and electrical environment.

· Must understand, follow and communicate Customer Site Security and Access requirements.

· Ensure that 45-day inspections are scheduled, completed, deficiencies noted and communicated to the customer. Set up equipment list in CMMS in accordance with the Company’s 45-Day Inspection Process.

· Must understand Customer’s business requirements in order to assist the Sales dept. with identifying new business opportunities and potential operational improvements.

· Establish preventive maintenance and project schedule.

· Responsible for issue resolution from inception through resolution. Must provide and communicate Root Cause Analysis (RCA) to the customer.

· Work directly with the Technical Operations Team to ensure that problem response for extended outages and customer escalations are properly prioritized, resourced and managed to a resolution.

· Build and manage team relationships with all operational staff across department lines. Lead the team effort to resolve all contract challenges.

· Ensure completion of all contract obligations on time and on budget.

· Inform Management of significant discrepancies and corrective action on a regular basis.

· Follow company safety and quality assurance programs.

· Other job-related duties as assigned.

EDUCATION AND/OR EXPERIENCE 

· A two (2) year degree plus a minimum of five years related experience in building mechanical maintenance operations, including MEP (mechanical, electrical and plumbing) and HVAC; or a minimum of eight years related experience and/or training

· Proven experience managing client relationships

· Experience building teams that implement and execute complicated preventive maintenance programs

· Working knowledge of Computerized Maintenance and Management Systems (CMMS)

· Knowledge of mechanical, electrical and/or plumbing systems and critical systems environment

· Active Security Clearance a plus